Software License Availability
We will be unable to purchase, download or make changes to downloaded system licenses after May 30, 2014. This will impact users with IP telephones, IP networking, ATA devices, premium features such as Automatic
Call Distribution (ACD), Remote ACD, Open Architecture Interface licenses (OAI Events, OAI 3rd Party Call Control), networked voicemail systems, and customers with Axxess 512 and Axxess 1024 systems. We will be unable to add IP phones, add cabinets, upgrade software, network systems, or add new features.
Customers with IP telephones, premium features, and IP networking can migrate to the Mitel MiVoice Office (Mitel 5000) and transfer all of their existing licenses at no charge. All of your software and licenses are compatible with this system.
Mitel will not be providing active technical support on the product any longer. Partners such
as Extenda will no longer be able to speak to a Mitel technician for assistance on the product, if our
staff finds they need help with a problem. If a software glitch comes up, we have no way to fix it.
Mitel is maintaining some online support for dealers in the form of a technical forum and documentation for the time being, though the online resources will no longer be moderated by Mitel personnel. Extenda and other Mitel dealers are going to be largely on their own after May 30, 2014.
Since Axxess v11, there has been no active development of the system software other than bug fixes
and some compatibility work with Mitel products such as the MiCollab/Mitel Application Suite(MAS). Once
the system reaches End-of-Life, bug fixing will also cease, and the then-current release will be the last.
In the event that a software bug or compatibility issue arises, we will not have a way to correct the issue. This challenge is compounded by Axxess software running on Windows 2003 Server, XP, or earlier Microsoft software that has also reached End-of-Life status with Microsoft.
Warranty support for Mitel refurbished / remanufactured Axxess equipment purchased through Extenda will extend for one year from purchase, even if this anniversary date is after May 30, 2014. Equipment purchased after May 30, 2014 will carry a warranty from Extenda that will be based upon the warranty we can source from our then-supplier.
For customers enrolled in ExtendaCare, there will not be a short-term impact for the warranty and service contracts we have with your company, though pricing and SLAs may be adjusted over time at our discretion. We encourage our customers to upgrade as soon as possible, and can extend our ExtendaCare agreements to your new system at no additional charge.
Remanufactured Part Availability
May 30, 2014 is the last day Axxess parts can be ordered from Mitel. After this date, we will be sourcing equipment from gray market suppliers. Historically, remanufactured equipment from Mitel had a lower out-of-box failure rate and was more convenient for us to source.
In general, Mitel had reasonably priced remanufactured parts. We do not anticipate large short term swings in price for replacement parts. Our existing Axxess resale partners are confident in their ability to service the market.
That said, our customers will see an immediate increase in price for shipping and handling. Our second-hand Axxess parts suppliers charge more to Extenda for shipping and handling than Mitel ever did.