The attendant is the focal point for call processing within the system. The system can have up to four
attendants. In addition to the features of a standard keyset, the attendant also has the following unique
capabilities (refer to the respective feature for details):
-
Attendant Call Queuing (Intercom Queue Key)
- Incoming Intercom calls from co-workers queue for the attendant. The callers never hear
busy tone.
-
Barge In (Intrusion)
- The attendant can break into another extension user’s established call. This option is
enabled in the attendant’s Class of Service (COS 1).
-
Direct Line Access
- Direct Line Access lets the attendant user dial a code to access an individual line. This
option is enabled in the attendant’s Class of Service (COS 1).
-
Forced Line Disconnect
- In an emergency, the attendant can release (disconnect) another user’s active outside
call. This option is enabled in the attendant’s Class of Service (COS 1).
-
Line Queuing / Line Callback
- The attendant can Camp-On (queue) for a busy line. This option is enabled in the
attendant’s Class of Service (COS 1).
-
Night Service / Night Ring
- An attendant with a Night key can put the system in the night
mode. This option is enabled in the attendant’s Class of Service (COS 1).
-
Removing Lines and Extensions from Service
- The attendant can remove problem lines from service —then return them to service once the
problem is corrected. This option is enabled because the attendant has Direct Line Access
enabled in their Class of Service (COS 1)
The attendant should use a 34-Button Display or 34-Button Super Display Telephone. In addition, most
attendants should find a DSS Console helpful when processing calls.