Call Waiting helps busy extension users know when they have additional waiting calls. It also lets callers wait in line for a busy extension without being forgotten. |
With Call Waiting, an extension user may call a busy extension and wait in line (Camp-On) without hanging up. When the user Camps-On (by dialing 2), the system signals the busy extension with two beeps indicating the first waiting call. (The busy extension can be on a handset or Handsfree call.) The call goes through when the extension becomes free.
If an extension has more than one caller waiting, they queue on a first-in/first-out basis (FIFO). The extension will not hear Camp-On beeps for additional waiting calls.
Off-Hook Signaling also alerts the user when unanswered calls are waiting to get through. Turn to Off-Hook Signaling for more.
Off-Hook Ringing 1 | Camp-On Tones 2 | |
Key Ring | Yes | No |
Transferred Outside Call | Yes | Yes |
Direct Inward Line | Yes | Yes |
Transfer from voice mail (UTRF) | Yes | Yes |
Call Coverage Key | Yes | No |
Group Call Pickup Key | Yes | No |
1 For Off-Hook ringing, 2116-03: Off Hook Signaling for Incoming Outside Calls Stations: Config: Options: Off Hook Signal (2116): OHS Lines] = 2. | ||
2 For Camp-On tones, 2116-03: Off Hook Signaling for Incoming Outside Calls Stations: Config: Options: Off Hook Signal (2116): OHS Lines] (page 750) = 1. |