Do Not Disturb

DND permits an extension user to work by the phone undisturbed by incoming calls and announcements.
Programming for this Feature
Programming Do Not Disturb
User Operation
Do Not Disturb

Description

Do Not Disturb (DND) blocks incoming calls, Off-Hook Signaling and Paging announcements. An extension user can activate DND anytime while on a call or while their phone is idle. Once activated, incoming outside calls still flash the line keys. The user may use the phone in the normal manner for placing and processing calls.

Do Not Disturb provides the following 4 DND options:

(1) Incoming outside calls blocked

(2) Incoming Intercom calls blocked

(3) All incoming calls blocked

(0) Cancel Do Not Disturb

Do Not Disturb Options
This DND option: Blocks these calls:
(1) Incoming Outside Calls Blocked Ringing for outside calls, including:
  • Key Ring calls
  • Off Hook Ringing
  • Call Coverage Keys
  • Group Call Pickup keys
  • Transferred outside calls
  • Hold, Park, and Transfer recalls
  • Circular or Terminal Extension Hunting calls
  • DILs to the extension (if the extension is not the night mode termination)
  • DILs to a Ring Group or UCD Group master number (if the extension is in the group)
(2) Incoming Intercom Calls Blocked Ringing for Intercom calls, including:
  • Incoming Intercom calls
  • Transferred Intercom calls
  • Paging announcements
  • Ringing from Intercom calls to the Ring Group master number (if the extension is in the group)
  • Extension hunting calls that normally ring the extension
(3) All Incoming Calls Blocked All calls blocked by Option 1 and Option 2.
(0) Cancel Do Not Disturb Option 0 cancels Do Not Disturb

Do Not Disturb BLF for Hotline and Call Coverage Keys

The following charts show the Do Not Disturb Busy Lamp Field flash rates for Hotline and Call Coverage keys.

Hotline Busy Lamp Indications
When the key is: The covered extension is:
Off Idle or not installed
On Busy or ringing Intercom call
Medium Flash In DND for outside calls (option 1)
Fast Flash In DND for Intercom calls (option 2) or All Calls (option 3)
Call Coverage Key Busy Lamp Indications
When the key is: The covered extension is:
Off Idle or not installed
On Busy
Slow flash Ringing
Medium flash In DND for outside calls (option 1)
Fast Flash In DND for Intercom calls (option 2) or All Calls (option 3)
Note: When transferring an outside call to an extension in DND, the Transfer will be blocked if the extension has enabled DND for all calls (type 3) or DND for outside calls (type 1). The Transfer will be allowed if the extension has enabled DND for Intercom calls (type 2).

Conditions and Defaults

Conditions


  • A system reset or power failure cancels DND.

Default Setting


  • Do Not Disturb enabled.

Release Notes (System)

Beep Tone Disabled When Setting Up DND

[3.01] When an extension user enables DND, a confirmation beep is heard only if the user presses DND and then lets the phone time out. In prior versions, the confirmation beep was heard whenever the user enabled DND or Room Monitor.

Reference: None

DND Doesn't Control DIL Night Mode

[3.01] In prior version 3 releases, pressing DND would not put an extension's DIL into the night mode. This is now corrected.

Reference: A090202006

Other Related Features

Features


  • Attendant Position
    • The attendant can have Do Not Disturb. In addition, pressing DND at the attendant actives the night mode for any lines directly terminated to the attendant.
  • Background Music
    • DND does not affect the operation of Background Music.
  • Call Forwarding
    • Call Forwarding considers an extension in DND as busy. In addition, an extension can have both DND and Call Forwarding enabled at the same time.
    • Note that Call Forwarding has priority over Do Not Disturb. If both are enabled simultaneously at an extension, Call Forwarding is in force.
  • Call Waiting / Camp-On
    • An extension cannot Camp-On to a busy co-worker that is in Do Not Disturb.
  • Callback
    • An extension cannot leave a Callback for a busy co-worker that is in Do Not Disturb.
  • Do Not Disturb Override
    • Do Not Disturb Override can override an extension’s Do Not Disturb.
  • Extension Hunting
    • Placing an agent in DND temporarily removes it from the UCD Group.
  • Hotline
    • An extension user can press their Hotline key twice to override their Hotline partner’s DND.
  • Message Waiting
    • An extension user can leave a Message Waiting at an extension in Do Not Disturb.
  • Night Service / Night Ring
    • A DIL destination activates the night mode for the DIL when they press DND.
  • Paging
    • DND blocks Paging announcements.
  • Reverse Voice Over
    • DND does not block Reverse Voice Over.
  • Single Line Telephones
    • Single line extensions cannot use DND.
  • Transfer
    • DND blocks Transfer.

IntraMail Features


  • None.