Call Forwarding

If an Intercom call rings an extension with a valid mailbox, and the call is not picked up, it automatically routes to the extension's mailbox. How long the call rings before forwarding is set by the 1601-03: Call Forward No Answer Timer [System: Timers: Features: Incoming (1601): CFWD No Answer] time. There is no other programming required.

If the ringing extension does not have a mailbox, the call rings until the caller hangs up or the call is intercepted by another feature.

Extension user’s can chain Call Forwards. For example, extension 301 can forward all calls immediately to 304, which in turn can forward all calls immediately to extension 302. Any co-worker calling 301 or 304 goes to 302 instead. If extension 302 is Call Forwarded to voice mail, callers to 301 or 304 go directly to 302’s mailbox.

Call Forwarding cancel allows a keyset user to dial a code to simultaneously cancel all Call Forwarding system-wide. The extension must have access level 4 or 5 set up in 2102-04: User Programming Access Level [Stations: Config: Setup: Access (2102): Program Level]

While the extension is idle , pressing the key puts the extension in the Call Forwarding programming mode - the same as pressing a Call Forward key.

The following diagrams show how the system implements various timers when handling forwarded calls. Refer to the programming for each individual timer for more information.

• An extension’s Call Forwarding is reinstated after a power down or system reset. For example, an extension with calls forwarded immediately to voice mail will still be forwarded to voice mail after the system resets or is powered down and then powered back up.
• The display CFWD Not Allowed indicates that an Call Forwarding is denied because it would set up an illegal Call Forwarding loop. For example, if extension 305 if forwarded to 301, and 301 attempts to forward to 305, the user at 305 would see the display CFWD Not Allowed.

• Enabled

[3.01] A correction is made to ensure that the number of rings before forwarding is the same for Busy No Answer and Ring No Answer Call Forwarding All Call and Line Only types. In prior version 3 releases, the number of rings before forwarding differed.

Reference: A081126001

[3.05] This release integrates the Call Forwarding key with Menu + Call Forward (Menu + 61) setup options.

Reference: None

[3.05] This software version introduces Fixed Call Forwarding to Voice Mail. If an Intercom call rings an extension with a valid mailbox, and the call is not picked up, it automatically routes to the extension's mailbox. No other programming is required.

Reference: None

Reference: A091015001

[3.01] This software version corrects the following: while an idle IP keyset is Ring No Answer Call Forwarded, every 5 minutes the backlighting would come on, light for 6 seconds, and then extinguish.

Reference: A090623006

[3.00.32] When setting up Call Forwarding in the Menu + Call Forwarding sub-menu, the user can press V-MAIL to set IntraMail as the destination. This was not available in prior releases.

Reference: A090428004

• Call Coverage Keys
  
  • Call Forwarding will not reroute a call ringing a Call Coverage Key.
• Call Forwarding Off Premises
  
  • Off Premises Call Forwarding allows a keyset user to forward their calls to an off-site location (such as a cell phone or remote office).
• Direct Inward Line
  
  • Call Forwarding will reroute Direct Inward Lines.
• Do Not Disturb
  
  • Call Forwarding considers an extension in DND as busy. In addition, an extension can have both DND and Call Forwarding enabled at the same time.
  • Note that Call Forwarding has priority over Do Not Disturb. If both are enabled simultaneously at an extension, Call Forwarding is in force.
• Door Box
  
  • An extension user cannot forward a call to a Door Box.
• Extension Hunting
  
  • If a member of a Circular or Terminal Hunting group forwards their calls, hunting will follow Call Forwarding.
  • Calls to a UCD Group will not follow Call Forwarding at a group member’s extension. However, calls directed to the group member’s extension (such as DILs and transferred calls) will follow the Call Forwarding set up at the extension.
• Group Ring
  
  • Call Forwarding will not reroute Group Ring calls.
• Intercom
  
  • Call Forwarding when Busy and Call Forwarding when Busy/Not Answered will not reroute voice-announced Intercom calls. It will reroute only ringing Intercom calls.
• Key Ring
  
  • Call Forwarding will not reroute Key Ring calls.
• Line Keys
  
  • Call Forwarding will not reroute calls ringing line keys.
• Loop Keys
  
  • Call Forwarding will not reroute a call ringing a loop key (unless the call is a DIL).
• Message Waiting
  
  • An extension user cannot leave a Message Waiting at a co-worker that has Call Forwarding Immediate (*34) enabled. Pressing V-MAIL automatically leaves a message at the forwarding destination instead.
  • An extension user cannot leave a Message Waiting at a busy co-worker that has Call Forwarding Busy/No Answer (*32) enabled. Pressing V-MAIL will automatically leave a message at the forwarding destination instead.
• Selectable Display Messaging
  
  • Enabling or canceling Call Forwarding cancels an extension’s Selectable Display Messaging.
• Transfer
  
  • Call Forwarding will reroute transferred calls.
  • When handling Transfer recalls, Call Forwarding has priority over Extension Hunting. See Interaction Between Call Forwarding, Extension Hunting, and Transfer Recall in Transfer feature for more.