Loop Keys

Loop keys simplify answering and placing calls.
Programming for this Feature
Programming Outside Line Type, Access, and Ringing
Programming Line and Loop Keys
User Operation
Loop Keys
Important points to understanding
Switched Loop Keys
Fixed Loop Keys
Answering Priority
Line Appearance Assignment

Description

Loop keys are Feature Keys that simplify the way extension users place and answer outside calls. There are two types of loop keys: Switched Loop keys and Fixed Loop keys.

Switched Loop Keys

For incoming calls, Switched Loop keys provide an appearance for any line not assigned to a line key for which the extension has access and ringing. Switched Loop keys insure that there is a visual appearance for lines that do not ring an extension’s line keys.

For outgoing calls, Switched Loop keys provide convenient access to Line Groups. For example, instead of pressing INTERCOM and dialing 90 for Line Group 90, the user can just press the Switched Loop key and dial 0 instead.

Fixed Loop Keys

For outgoing calls, a Fixed Loop key is a loop key assigned to a specific Line Group. When the extension user presses the Fixed Loop key for an outgoing call, they get the first line in the group assigned to the key.

[<3.03] For incoming calls, the Fixed Loop key works just like a Switched Loop key. It provides an appearance for any line not assigned to a line key for which the extension has access and ringing.

[3.05] For incoming calls, the Fixed Loop key provides an appearance for any line in the Fixed Loop line group, that is not assigned to a line key, for which the extension has access and ringing.

Answering Priority

When multiple calls ring an extension simultaneously, the system services the ringing calls in the following order:
  1. Ringing Intercom call
  2. Line or loop key (from lowest to highest)

Line Appearance Assignment

When a call rings in, or when the user dials using a line group (9 or 90-98), the system assigns a key to the call as follows:
  1. Line Key
    • If there is a line key assigned to the line, the system chooses it first.
  2. Fixed Loop Key
    • If there is no line key, but there is a Fixed Loop key for the line group of which the line is a member, the system chooses the Fixed Loop key. A Fixed Loop key for another group is ignored.
  3. Switched Loop Key
    • If there are no line keys or Fixed Loop keys for the line, the system chooses a Switched Loop key.

Conditions and Defaults

Conditions


  • None.

Default Setting


  • No Switched Loop or Fixed Loop keys assigned.

Release Notes (System)

Lines Use Switched Loop Keys For Other Group

[3.05] When assigning an appearance for a call, the system will choose a Fixed Loop key only if the line is a member of the group to which the key is assigned and no line keys are available. In prior releases, the system could select a Fixed Loop key even if the line involved was not a member of the key's line group.

Reference: None

Other Related Features

Features


  • Automatic Handsfree
    • Automatic Handsfree allows the keyset user to answer a call ringing a line key without lifting the handset; they just press the line key instead.
  • Call Forwarding
    • Call Forwarding will not reroute a call ringing a loop key (unless the call is a DIL or transferred call).
  • Central Office Calls, Answering
    • An extension user can press a Loop Key to answer an outside call.
  • Central Office Calls, Placing
    • An extension user can press a Loop Key to place an outside call.
  • Direct Inward Line
    • When you assign a line as a DIL, it continues to flash its previously programmed line/loop key assignments. It will ring line/loop keys only after diverting to Key Ring.
  • Line Groups
    • Switched and Fixed Loop Keys use the system’s Line Groups.
  • Line Keys
    • Line keys also provide one-button access to lines.
  • Ringing Line Preference
    • Ringing Line Preference allows an extension user to answer a call ringing a loop key just by lifting the handset.

IntraMail Features


  • None.