Ringing Line Preference

Simply lift the handset to answer a ringing call.
Additional Feature Information
Prime Line Preference
Privacy Release Groups
Programming for this Feature
Programming Primary Prime Line Preference Type
Programming Secondary Prime Line Preference Type
Programming Unique Prime Line/Privacy Release Groups Feature
Programming Privacy Release Groups
Programming Ringing Line Preference
User Operation
Ringing Line Preference
Important points to understanding Ringing Line Preference4
Prime Line vs. Ringing Line Preference

Description

Ringing Line Preference lets a keyset user answer a ringing call by just lifting the handset. For a user that primarily answers calls, Ringing Line Preference ensures that ringing calls have priority. The tables below show the interaction between Ringing Line Preference and other features for both handset and headset calls.
Feature Keyset Attendant
RLP = Y RLP = N RLP = Y RLP = N
Does lifting the handset answer the ringing call?
Intercom (Ringing Intercom calls) Yes Yes No1 No1
Key Ring (Line/Loop Keys) Yes No Yes No
Transfer Yes No Yes No
Direct Inward Line Yes No Yes No
Group Ring Yes Yes N/A N/A
Extension Hunting (Call to UCD master) Yes Yes No1 No
Call Coverage Keys No No No No
Group Call Pickup No No No No
1Ringing Line Preference will not answer a call ringing the Operator Call Key.

Feature Keyset Attendant
RLP = Y RLP = N RLP = Y RLP = N
Does pressing SPEAKER while in the Headset mode answer the ringing call?
Intercom (Ringing Intercom calls) Yes Yes No1 No1
Key Ring (Line/ Loop Keys) Yes No Yes No
Transfer Yes No Yes No
Direct Inward Line Yes No Yes No
Group Ring Yes Yes N/A N/A
Extension Hunting (Call to UCD master) Yes Yes No1 No1
Call Coverage Keys No No No No
Group Call Pickup No No No No
1Ringing Line Preference will not answer a call ringing the Operator Call Key.
When multiple calls ring an extension simultaneously, the system services the ringing calls in the following order:
  1. INTERCOM Key
  2. Line Key (from lowest to highest)
  3. Loop Key (from lowest to highest)

In addition, if two extensions with Ringing Line Preference answer the same outside call simultaneously, the system connects the call to the lowest numbered extension.

Prime Line vs. Ringing Line Preference

Ringing Line Preference has priority over Prime Line. For example, an extension with Ringing Line Preference will answer a ringing line, not get dial tone on their Prime Line. In addition, a ringing Prime Line will have priority over any other ringing line. The seize priority is as follows:
  1. Ringing Prime Line
  2. Ringing non-Prime Line
  3. Prime Line

conditions and Defaults

Conditions


  • None.

Default Setting


  • Enabled

Other Related Features

Features


  • Attendant Call Queuing (Intercom Queue Key)
    • Ringing Line Preference will not answer a call ringing the Operator Call Key.
  • Intercom
    • Ringing Line Preference answers a ringing Intercom call before a ringing outside call.
  • Prime Line Preference
    • Prime Line Preference overrides Ringing Line Preference. For example, if you lift the handset while a call is ringing your phone, you seize your Prime Line instead of answering the ringing call.
  • Ringdown Extension
    • Ringing Line Preference has precedence over Ringdown Extension. If Ringing Line Preference is ringing the phone, lifting the handset answers the call. Lifting the handset does not call the Ringdown destination.

IntraMail Features


  • None.