Programming Call Forwarding

Additional Feature Information
Call Forwarding

Call Forwarding Setup

Program the basic Call Forwarding options.

  1. 1406-02: Allow Call Forwarding [System: Class of Service: Call Forward: Call Forward (1406): Internal Call Fwd]
    Use this Class of Service option to enable or disable Internal Call Forwarding. If disabled, the extension user cannot forward their calls.
    Option Description
    No (0) Disabled.
    Yes (1) [Default] Enabled.
  2. 2102-01: Class of Service [Stations: Config: Setup: Access (2102): Class of Service]
    Assign Class of Service to extensions.
    Option Description


    1-15
                                        


    Class of Service level 1-15.
    [Default] for extension 300 = 1.
    [Default] for all other extensions = 2.
  3. 1601-03: Call Forward No Answer Timer [System: Timers: Features: Incoming (1601): CFWD No Answer]
    When an extension has Ring No Answer forwarding enabled, calls route to the forwarding destination after this interval.
    Option Description
    1-9999. Seconds. [Default] = 10 seconds.
    0 Disabled.
  4. 2102-04: User Programming Access Level [Stations: Config: Setup: Access (2102): Program Level]
    The ability to use Call Forwarding Cancel is determined by an extension's User Programming Access Level. Levels 1-3 cannot use Call Forwarding Cancel; levels 4 and 5 can.
    Option Description


    1-5
                                        


    User Programming Access Level
    [Default] for extension 300 = 5 (which enables Call Forwarding Cancel).
    [Default] for all other extensions = 3 (which blocks Call Forwarding Cancel).

Call Forwarding Key Setup

1. Set up a Call Forwarding key on a keyset.

  1. 2121-[01 to 24]: Feature Key Codes Stations: Config: Feature Keys: Assignment (2121): Function Type]
    Assign a Call Forwarding key to an available key on a keyset.
    Option Description
    27 Call Forwarding key. [Default] = no type 27 keys assigned.
  2. 2121-[01 to 24]: Feature Key Data Stations: Config: Feature Keys: Assignment (2121): Function Type]
    There is no data entry for this option.

2. Set up a Call Forwarding key on a DSS Console.

  1. 2402-[01-60]: DSS Console Key Codes [Stations: DSS Consoles: DSS1: Assignment (2402): Function Type]
    Assign a Call Forwarding key to an available key on a DSS Console.
    Option Description
    27 Call Forwarding key. [Default] = no type 27 keys assigned.
  2. 2402-[01-60]: DSS Console Key Data [Stations: DSS Consoles: DSS1: Assignment (2402): Function Type]
    There is no data entry for this option.