Off-Hook Signaling

While a keyset user is on a handset call, Off-Hook Signaling from an outside call can be either Camp-On tones or muted Off-Hook Ringing. The user can press VOLUME up or down to adjust the volume of the Off-Hook Ringing. While on a Handsfree call, Off-Hook Signaling is limited to Camp-On tones. See Call Waiting / Camp-On for more.

While a keyset user is on a handset call, Off-Hook Signaling from an Intercom caller can be either Camp-On tones or Voice Over. To Camp-On, the caller pushes Camp On (Camp). To Voice Over, the caller pushes Voice Over (Vovr). If the keyset user is on a Handsfree call, they can receive only Camp-On tones. Off-Hook Ringing for Intercom calls is not available.

See Call Waiting / Camp-On and Voice Over for more.

The keyset has a separate option to control Off-Hook Signaling for calls from a Hotline partner that pressed their Hotline key to call. The Off-Hook Signaling options are the same as for Intercom calls (Camp-On or Voice Over), but are set up separately. If the Hotline partner dials directly (instead of pressing the Hotline key), the keyset uses the normal Intercom caller setting.

• None.

• Off-Hook Signaling for outside calls is set for Off-Hook Ringing (option 2) by default. While busy on a call, the extension will receive Off-Hook Ringing for outside calls that normally ring the phone. This includes:
  
  • Key Ring calls
  • Transferred outside calls
  • Direct Inward Lines
  • UTRF transfers from voice mail
  • Call Coverage keys
  • Group Call Pickup keys
• Off-Hook Signaling for Intercom calls is Camp-On tones.
• Off-Hook Signaling for Intercom calls from the Hotline partner is Camp-On tones.

[3.05] When setting up Off-Hook Signaling for Hotline Partner in Menu + 39, <- and -> allow the user to scroll through the signaling choices. In prior version 3 releases, -> worked correctly but <- provided the wrong choices. This is corrected.

Reference: A090818004

• Attendant Call Queuing (Intercom Queue Key)
  
  • The Intercom Queue key does not activate off-hook signaling.
• Caller ID
  
  • An extension programmed to receive Camp-On tones or Off-Hook Ringing from a waiting call will also receive Second Call Caller ID.
• Call Waiting / Camp-On
  
  • An extension user can receive Camp-On tones from a waiting Intercom or outside call.
• Conference
  
  • An extension user can Conference their active call with the waiting call.
• Direct Inward Line
  
  • DILs can initiate Off-Hook Signaling beeps.
• Headset Compatibility
  
  • Turn to Off-Hook Signaling and Headsets (page 199) for more on how Off-Hook Signaling interacts with headsets.
• Hold
  
  • An extension user can place their current call on Hold and answer the waiting call.
• Hotline
  
  • Hotline activates Off-Hook Signaling.
• Key Ring
  
  • Off-Hook Signaling can occur for Key Ring calls.
• Park
  
  • An extension user can Park their current call and answer the waiting call.
• Park
  
  • An extension user can alternate between their active call and their waiting call.
• Transfer
  
  • An extension user can Transfer their current call to a co-worker or voice mail and then answer the waiting call. In addition, transferred calls can initiate Off-Hook Signaling.
• Voice Over
  
  • Voice Over also lets a user get through to a key set extension user busy on a handset call. The busy key set extension user hears an alert tone followed by the voice of the interrupting party.

• None.