| Have the privacy of a handset call without having to hold the handset. |
A keyset user can utilize a customer-provided headset in place of the handset. Like using Handsfree, using the headset frees up the user’s hands for other work. However, the headset provides privacy not available from Handsfree.
Headset Compatibility also provides the following features. (Note that while an extension is in the Headset mode, the system ignores all hookswitch depressions.)
If programmed and connected, Background Music will broadcast over the telephone speaker while the extension is in the Headset mode.
An extension user in the Headset mode can press Volume Up and Volume Down to control the volume of any call ringing their phone.
An extension in the Headset mode can receive normal voice-announced Intercom calls, depending on system programming the setting of 2112-04: Voice Announcements in Headset Mode Stations: Config: Options: Speaker (2112): Headset V.A.]. The extension user can respond to the voice-announced call by speaking toward the phone (just like non-headset extensions). To answer the voice-announced call in the headset, the user just presses SPEAKER after hearing the voice-announcement.
While on a headset call, the extension user can press MUTE to mute (i.e., turn off) the headset microphone. While responding to an Intercom call using Handsfree Answerback, pressing MUTE mutes the Handsfree microphone.
A keyset user can have a Feature Key on their telephone or DSS Console assigned as a Headset key. The user presses the key to enable or disable the headset mode, as an alternative to pushing Menu + Options + Headset Mode (Menu + 91). The key lights while the extension is in the Headset mode, and is off while the Headset mode is disabled. If an extension user is on a call, pressing the Headset key automatically switches the active call to the headset. Pressing the Headset key again switches the call back to Handsfree.