Handsfree and Handsfree Answerback

  • Talk over the phone Handsfree, using the built-in speaker and microphone.
  • With Handsfree Answerback, answer an Intercom call by just speaking toward your phone.
Programming for this Feature
Programming Handsfree and Handsfree Answerback
User Operation
Handsfree and Handsfree Answerback



Handsfree allows a keyset user to process calls using the speaker and microphone in the telephone (instead of the handset). Handsfree is a convenience for workers who don’t have a free hand to pick up the handset. For example, a terminal operator could continue to enter data with both hands while talking on the phone.

Handsfree Answerback and Forced Intercom Ringing

Handsfree Answerback permits an extension user to respond to a voice-announced Intercom call by speaking toward the phone, without lifting the handset. Like Handsfree, this is a convenience for workers who don’t have a free hand to pick up the handset. Incoming Intercom calls alert with two beeps if the extension has Handsfree Answerback — a single beep if it does not.

Forced Intercom Ringing causes an Intercom call to ring the destination extension. You can enable Forced Intercom Ringing system-wide (for all extensions), or a user can dial a code to have their Intercom call ring the destination.

Full Duplex Speakerphone Options

[2.18] Several important options are available for the Super Display Telephone with Full-Duplex Speakerphone (P/Ns 1090023 and 1090028).

Conditions and Defaults


  • Since Handsfree switching is handled in each telephone, there is no limit to the number of simultaneous Handsfree calls system-wide.

Default Setting

  • Enabled.

Release Notes (System)

Full Duplex Speakerphone Disabled While Talking to IP Telephone

[3.01] If a digital (TDM) keyset is on an Intercom call with an telephone, the TDM keyset's full duplex speakerphone is automatically disabled for the duration of the call. This applies to Intercom calls to IP keysets and third-party SIP telephones.

Reference: None

Handsfree Reply Still Active While Disabled at IP Keyset

[3.05] In prior version 3 releases, Handsfree Reply remained active at IP keysets even after the user went to Menu + Features + Handsfree Reply (Menu + 32) and turned it off. Mute would be lit but the transmit voice path was still active. This is now corrected.

Reference: A090911001

Release Notes (IP Telephone Firmware)

Handsfree Inactive Until Handset is Hung Up at IP Keyset

[] When a user on a handset call presses SPEAKER, the call switches to Handsfree. With prior versions of IP keyset firmware, the Handsfree speaker would not become active until the user hung up the handset.

Reference: None

Handfree Receive Increased at IP Keyset

[] This firmware increases the IP keyset Hansdfree receive volume by 6dB.

Reference: None

Other Related Features


  • Automatic Handsfree
    • Automatic Handsfree allows a keyset user to place or answer a call Handsfree by just pressing a key — without pressing SPEAKER first.
  • Headset Compatibility
    • Handsfree is not available to extensions in the headset mode. Handsfree Answerback is still available — depending on system programming.
  • Intercom
    • Handsfree Answerback allows a user to answer an Intercom call by just speaking toward the phone.
  • Microphone Mute
    • Use Microphone Mute to temporarily turn off the Handsfree microphone.
  • Single Line Telephones
    • On- and Off-Premise Extensions do not have Handsfree and Handsfree Answerback capability.

IntraMail Features

  • None.