Voice Over

Get through to a co-worker busy on a handset call — without interrupting their call.
Programming for this Feature
Programming Off-Hook Signaling
User Operation
Voice Over

Description

Voice Over lets a user get through to a keyset extension user busy on a handset call. With Voice Over, the busy keyset extension user hears an alert tone followed by the voice of the interrupting party. The keyset extension user can respond to the interrupting party without being heard by the original caller. If desired, the keyset extension user can easily switch between their original caller and the interrupting co-worker. The original caller and the interrupting party can never hear each other’s conversation.

Voice Over could help a lawyer, for example, waiting for an urgent call. While on a call with another client, the lawyer’s paralegal could announce the urgent call as soon as it comes in. The lawyer could then give the paralegal instructions on how to handle the situation — all without the original client hearing the conversation.

Either a keyset or SLT can initiate a Voice Over, but only a keyset can receive a Voice Over.

Voice Over uses a system Conference circuit. The following table shows the system’s Conference capacities:
Description Capacity
Conference circuits 32
Maximum simultaneous users in Conference (total of all Conferences system-wide) 32
Maximum simultaneous conferences 8
Maximum parties in any one Conference (lines and/or extensions) 8

The system’s 32 Conference circuits are dynamically allocated as users request them.

Conditions and Defaults

Conditions


  • None.

Default Setting


  • Disabled.

Other Related Features

Features

Attendant Position
  • An operator cannot receive a Voice Over from a co-worker since their extension is never busy to Intercom callers.
Call Coverage Keys
  • An extension can Voice Over after calling a co-worker by pressing their Call Coverage key.
Conference
  • An extension user cannot Voice Over to a co-worker busy on a Conference call.
Direct Station Selection (DSS)
  • An extension can Voice Over after using Direct Station Selection to call a co-worker.
Headset Compatibility
  • An extension user cannot Voice Over to a co-worker in the headset mode.
Hotline
  • An extension can Voice Over after calling a co-worker by pressing their Hotline key.
Intercom
  • An extension user can Voice Over to a co-worker busy on an Intercom call.
Message Waiting
  • An extension user cannot leave a Message Waiting after using Voice Over.
Off-Hook Signaling
  • When a user is busy on a call, Off-Hook Signaling indicates that another caller is trying to get through.
Single Line Telephones
  • An SLT can initiate a Voice Over but cannot receive a Voice Over.
Speed Dial
  • An extension user can Voice Over after calling a co-worker by using Personal Speed Dial.
Transfer
  • An extension user can Voice Over after making a Screened Transfer and hearing busy/ring tone.

IntraMail Features


  • None.