Speed Dial

Instead of dialing a long telephone number to reach a client or customer, use Speed Dial instead. Also, store Intercom digits for quick access to commonly used features.
  • Speed Dial on Prime Line is available in software versions 3.01 or higher.
Programming for this Feature
Programming System Speed Dial
Programming Personal Speed Dial
Programming Speed Dial Feature Keys
Programming Other Speed Dial Options
Name Programming Chart
User Operation
Speed Dial


Speed Dial gives an extension user quick access to frequently called numbers. There are two types of Speed Dial: System and Personal. Speed Dial numbers can be up to 32 digits long, using 0-9, # and *. Every Speed Dial can have a programmed name up to 18 characters long. The name shows in the telephone display as the Speed Dial number dials out.

Speed Dial can store outside numbers and Intercom digits. The capability to store Intercom digits provides the user with “one-touch” access to features they use most often. For example, a user can have a Speed Dial number that simplifies forwarding calls to voice mail or a co-worker.

System Speed Dial

System Speed Dial gives every extension access to the same set of stored numbers. The system provides 999 System Speed Dial numbers. Users can access these numbers by pressing a uniquely programmed System Speed Dial Feature Key or by dialing the Speed Dial number. Depending on the system option selected (see Programming below), users have dial access to either 9, 99 or 999 System Speed Dial numbers.

Personal Speed Dial

Personal Speed Dial provides extensions with 20 numbers stored privately for their own use. The Personal Speed Dial keys on a DSS Console access the same numbers as the extension to which it is attached.

Unique Speed Dial Entries

In addition to the digits 0-9, # and *, you can enter the following for additional dialing options(might need definitions for the options):
For this option: From system programming, press this key: From user programming, press this key:
Flash Feature Key 1 FLASH
Wait (not used) Feature Key 2 DND
Pause Feature Key 3 MUTE

Storing Line Routing in a Speed Dial Bin

When you program a Speed Dial number, you can select either a line or a Line Group over which the call should route. For example, you can enter 1 for line 1 or 90 for Line Group 90.
  • If you enter a Line Group number, the system will follow the Line Group programming and select an available line in the group for the call.
  • If you enter a line number and the line is busy when the Speed Dial number tries to dials out, the user hears busy tone. If their extension has Line Queuing, they can dial 2 to queue for a line to become free. If they hang up, the system converts the queue to a Line Callback.
  • The capability to dial 90-98 to select a Line Group for a Speed Dial call is a permanent feature and not affected by programming.

Centrex Compatibility

Speed Dial offers unique compatibility with connected Centrex services. A Speed Dial number can accommodate both placing a new call and outdialing the stored Speed Dial number on an active Centrex line. This enables features such as Centrex Transfer and Conference. Speed Dial adheres to the following rules.
  1. When a user active on an outside call presses TRANSFER and selects a Speed Dial number (using any method), the system examines the contents of the stored Speed Dial bin.
  2. If the first entry in the number is an F (Flash command), the system flashes the connected line and outdials the contents of the number (ignoring the line selection associated with the bin).

Note that this unique Centrex integration also pertains to voice mail ports accessing stored Speed Dial numbers.

Chaining numbers for Dialing Long Numbers

A Speed Dial number can be up to 32 digits long. The system allows this by automatically using the next adjacent number for entries longer than 16 digits. For example, assume you want to store a Personal Speed Dial number for a banking service (203-926 5400) followed by a pause and your 10 digit customer code (9876543210). If you store the entries in number 701, the following occurs:
  • The system stores the first 16 digits (203 926 5400 Pause 98765) in number 701.
  • The system stores the remaining digits (43210) in number 702.
Chaining Notes
  • In the above example, number 702 is inaccessible for viewing, programming, or dialing. It only becomes available if you reprogram number 701 to be 16 digits or less.
  • Since number 720 is the last Personal Speed Dial number, it can contain only 16 digits.

Manually Dialing After Speed Dial on T1 Lines

When using a tie line or an outgoing DID line for Speed Dial, Auto Redial, Last Number Redial, or Save, the user can manually dial additional digits as soon as the stored number dials out.

Answer Supervision

Answer Supervision is only available with T1 lines. It applies to:
  • T1 E&M lines (tie line)
  • T1 DID lines when used for outgoing calls

Answer Supervision is not available on analog lines. On these types of lines, the user can dial additional digits as soon as the last digit of the stored number dials out.

Speed Dial on Prime Line

[3.01] Speed Dial numbers have the option of dialing out over an extension's Prime Line (in addition to using the Intercom, Line, or Line Group selections). The Prime Line option is chosen when setting up the Speed Dial entry from either user or system programming. When the user selects the Speed Dial entry, the system will access the extension's Prime Line and dial the stored number.

The Prime Line option is available for both System and Personal Speed Dial. To select the Prime Line option for a Personal Speed Dial entry, the user dials * instead of selecting Intercom, Line, or Line Group.

If the Speed Dial entry has Prime Line specified, and the extension is using Intercom Prime Line, the stored number will dial out over the "dial 9" line group.

Conditions and Defaults


  • None.

Default Setting

  • Dial access to 99 System Speed Dial numbers (201-299).
  • All extensions can use System Speed Dial, but only extension 300 can program.
  • All numbers are empty and no names are programmed.

Release Notes (System)

CLEAR Key Editing Issues

[3.00.32] Software version 3.00.32 corrects a Speed Dial editing problem when pressing CLEAR. When editing an entry, pressing CLEAR will always delete the entry to the left of the cursor. In prior versions, pressing CLEAR could give unexpected results.

Reference: A090424016

Dash Placement Incorrect When Checking Number

[3.05] A correction is made to the implementation of the Speed Dial number dash separator. The dash is displayed for 7, 10, and 11 digit numbers only. The dash is not used to display stored numbers of other lengths. In prior versions, the dash was also shown for non-standard length numbers which would display incorrectly when checked.

Reference: A090910006

Name Incorrect When Checking Number

[3.05] Safeguards have been implemented to guard against the possibility of a Speed Dial name displaying incorrectly when checked.

Reference: A090910005

Number Incorrect When Checked

[3.05] This software version corrects the following:
  1. At an idle 3-line keyset, push Dir.
  2. Push Pers or Cmpy.
  3. When a Speed Dial name displays, press CHECK to display the number.
  4. The displayed number is only two digits long.

Reference: A090910004

Possible Reset When Entering Long Name

[3.09] A possible reset condition is corrected that could occur when trying to save a long (16-character) Speed Dial name.

Reference: A090924012

Scroll Keys at Super Display for Number Entry Missing

[3.09] When a Super Display user is entering a Speed Dial number, the <- and -> scroll keys make number editing easier. In prior Version 3 releases, the scroll keys were missing when entering a number.

Reference: A090916001

Storing Speed Dial Without Access

[3.05] In this software version an extension user must have Personal Speed Dial access enabled in 2111-09: Personal Speed Dial Stations: Config: Options: Features (2111): Personal Speed Dial] in order to enter and use their Personal Speed Dial numbers. In prior versions, an extension user could enter their number without access, but they would not be saved in the system and could not be dialed.

This same correction is applied to System Speed Dial numbers. If an extension does not have access granted in 1401-01: Company Speed Dial Access [System: Class of Service: Features: Features (1401): System Speed Dial Access], the user cannot program System Speed Dial numbers. This is true even if the extension has User Programming Access Level 4 or 5 set in 2102-04: User Programming Access Level [Stations: Config: Setup: Access (2102): Program Level]

Reference: None

Other Related Features


  • Account Codes
  • Central Office Calls, Placing
    • You can store outside numbers in Speed Dial numbers for quick access to frequently called numbers.
  • Check Key
    • Check Personal Speed Dial number assignments.
  • Direct Station Selection (DSS) Console
    • The DSS Console Personal Speed Dial numbers are the same as the extension to which the console is attached. This means that DSS Consoles that share the same block number still have unique Personal Speed Dial.
  • Toll Restriction
    • The system enforces Toll Restriction on Speed Dial numbers as they are dialed, not as they are stored.
  • Voice Over
    • An extension user can Voice Over after calling a co-worker by using Personal Speed Dial.

IntraMail Features

  • None.