Account Codes

Use Account codes to categorize and/or restrict outside calls.
Programming for this Feature
Programming Basics
User Operation
Account Codes

Description

Account Codes are user-dialed codes that help categorize and/or restrict outside calls. Account Codes are from 2-10 digits long, using any combination of the digits 0-9. There are three types of Account Codes:
  • Optional (Unforced Account Codes)
  • Forced Account Codes
  • Verified Account Codes

Optional (Unforced) Account Codes

Optional Account Codes allow a keyset extension user to enter an Account Code while placing an outside call or any time while on a call. This type of Account Code is optional: the system does not require the user to enter it. If the keyset user is already talking on an outside call, their conversation continues uninterrupted while they enter an Account Code.

Single line telephone users can only enter an Account Code while placing their outside call.

Forced Account Codes

Forced Account Codes require an extension user to enter an Account Code every time they place an outside call. If the user doesn’t enter the code, the system prevents the call. The system can require Forced Account Codes for all outside calls, or just for toll calls (as determined by Toll Restriction programming). Note that Forced Account Codes do not pertain to incoming calls.

Verified Account Codes

With Verified Account Codes, the system compares the Account Code the user dials with a list of codes programmed into the Verified Account Code Table. If the Account Code is in the table, the call goes through (provided it is not prevented by an extension’s Toll Restriction programming). If the code is not in the table, the system prevents the call. Verified Account Codes, if enabled, apply only to Forced Account Codes.

The system provides 1000 Verified Account Codes.

Using Account Codes and Speed Dial

To simplify Account Code operation, Personal and System Speed Dial numbers can contain Account Codes. Keep the following in mind when using Speed Dial and Account Codes:
  • The Account Code can be either the first or last entry in the bin, and must be preceded and followed by the # character. For example, the Account Code 1234 must be entered as #1234#.
  • 1551-02: Allow Account Codes in Speed Dial Bins [System: Options: Setup: Account Codes (1551): Allow in Speed Dial Number] must be enabled in system programming:
  • The Speed Dial number can contain an Account Code followed by an outside number, or just the Account Code. The Account Code must be preceded and followed by a # entry. If the number contains just the Account Code, the user must be sure to press the key before dialing the outside number.
  • If the system has Verified Account Codes enabled, the Account Code entered in the Speed Dial number must match an entry in the Verified Account Code Table.
  • If the Speed Dial number does not contain an Account Code, the user must enter the Account Code manually. If Forced Account Codes are enabled, the system requires the user to enter the Account Code before it outdials the stored Speed Dial number.
  • An extension user can preselect a line for a Speed Dial call.

Using Account Codes with Last Number Redial and Save

Last Number Redial and Save do not store Account Codes. This means that the user must manually enter an Account Code to have it included with a call dialed using Last Number Redial and Save. If Forced Account Codes are enabled, the system requires the user to enter the Account Code before it outdials the stored number saved by Last Number Redial or Save.

An extension user can preselect a line for a Last Number Redial or Save call.

Account Codes and Emergency Calls

Account Codes are never enforced for emergency (911 and 1+911) calls.

DSS Console Account Code Key

A keyset user can have an Account Code key on their DSS Console. It works the same as a keyset Account Code key.

Conditions and Defaults

Conditions


  • Do not use Account Codes that begin with 911 or 1911.

Default Setting


  • Account Codes disabled.

Other Related Features

Features


  • Central Office Calls, Answering
    • You can use Store and Forward with Forced Account Codes.
  • Last Number Redial
    • Last Number Redial and Save do not store Account Codes. This means that the user must manually enter an Account Code to have it included with a call redialed using Last Number Redial and Save.
  • Speed Dial
    • An extension user can store an Account Code in a Speed Dial number. See Using Account Codes and Speed Dial (page 14) for more.
  • Station Message Detail Recording
    • Account Codes print on the SMDR report.
  • Voice Mail (IntraMail)
    • Voice mail callout features (such as Message Notification) may interact with Account Codes if the callout number contains # characters.

IntraMail Features


  • None.