Station Message Detail Recording

SMDR provides a printed record of your calls.
Programming for this Feature
Programming SMDR
Important points to understanding Station Message Detail Recording
Call Duration Independent of System Clock
Sample SMDR Report
SMDR Report Definitions
SMDR Report Format

Description

Station Message Detail Recording (SMDR) provides a record of the system’s outside calls. Typically, the record outputs to a customer-provided printer, terminal or SMDR data collection device. SMDR allows you to monitor the usage at each extension and line. This makes charge-back and traffic management easier. SMDR includes both incoming and outgoing calls, and can be turned off system-wide or selectively for each line.

The SMDR call record outputs when the call completes. The system assigns the SMDR record to the last extension on the call. For example, if extension 306 answers the call, talks for 20 minutes, and then transfers the call to extension 302, extension 302 “owns” the entire call record as soon as they hang up.

SMDR requires a customer-provided data collection device connected to the system’s RS-232 port. The default baud rate is 38,400. The data format is fixed at 8 data bits, no parity, with one stop bit (8N1). Connection requires:
  • Adaptor P/N 1091014 to connect to the 9-pin RS-232 port on the data collection device.
  • A standard 6-conductor line cord to connect the adaptor to the system’s RS-232 port.

SMDR does not buffer records when the data collection device is disconnected.

Call Duration Independent of System Clock

The duration of a call on the SMDR report is calculated independently of the system clock. This prevents changes made to the system Time and Date from inaccurately reporting the call duration after the Time and Date change. The automatic Daylight Savings Time adjustment also will not affect the call duration.

Sample SMDR Report

Following is a sample SMDR report:

Station Message Detail Recording
09/07/2005 09:10P
---+---+-------------------------------+----------+-----------+-----------+----
Sta|Lin|        Number Dialed          |  Account |   Start   | Duration  | T
---+---+-------------------------------+----------+-----------+-----------+---- 
306| 01|                   12039265400 |          | 09:10:18P | 00:00:05  |OUT
306| 01|                   19055072888 |          | 09:10:48P | 00:01:13  |OUT 
301| 02|                             - |          | 09:12:13P | 00:01:12  |IN 
304| 01|                             - |          | 09:12:07P | 00:01:20  |IN 
306| 01|                   18003651928 |          | 09:15:38P | 00:00:14  |OUT

SMDR Report Definitions

SMDR Report Definitions
Sta The extension that placed or answered the call
Lin The line used for the call
Number Dialed For outgoing calls, the number dialed on the line (up to 20 digits)
Account Account code
Start The time the call was initially answered
Duration The total duration of the call
T OUT = Outgoing outside call IN = Incoming outside call RNA = line that rang but was not answered

SMDR Report Format

SMDR Report Format
Line Character Field
Report Start Header
1 1-32 STATION MESSAGE DETAIL RECORDING
33,34 Carriage return, line feed
2 1-10 Date (mm/dd/yyyy)
11 Space
12-16 Time (hh:mm:ss)
17 A (for am) or P (for pm)
18,19 Carriage return, line feed
3 1,2 Carriage return, line feed
Call Record Header
1 1-3 - characters
4 + character
5-7 - characters
8 + character
9-40 - characters
41 + character
42-51 - characters
52 + character
53-61 - characters
62 + character
63-70 - characters
71 + character
72-74 - characters
2 1-3 Sta
4 | character
5-7 Lin
8 | character
9-40 (9 spaces) Number Dialed (10 spaces)
41 | character
42-51 (2 spaces) Account (1 space)
52 | character
53-61 (2 spaces) Start (2 spaces)
62 | character
63-70 Duration
71 | character
72 Space
73 T
74 Space
3 1-3 - characters
4 + character
5-7 - characters
8 + character
9-40 - characters
41 + character
42-51 - characters
52 + character
53-61 - characters
62 + character
63-70 - characters
71 + character
72-74 - characters
Call Record
1 1-3 Extension number
4 | character
5-7 Line number (2 digits, right justified, preceded by one space)
8 | character
9-40 Number dialed (up to 20 characters, right justified, preceded by spaces)
41 | character
42-51 Account Code (right justified, preceded by spaces)
52 | character
53-61 Start time of call (hh:mm:ssA or P)
62 | character
63-70 Duration of call (hh:mm:ss)
71 | character
72-74 Type of call

Conditions and Defaults

Conditions


  • None.

Default Setting


  • SMDR output disabled.

Release Notes (System)

Setting Up Ring Preferences Sends Data Out SMDR Port

[3.09] In previous Version 3 releases, the following soft key sequence at a DSX keyset would send data out the system's SMDR (RS-232) port to the SMDR data collection device (if connected):
  • Menu + 41 + Select

This problem no longer occurs.

Reference: A090923014

Other Related Features

Features


  • Account Codes
    • Account Codes print on the SMDR report.
  • Call Timer
    • The Call Timer also helps users keep track of their time on the phone.
  • Caller ID
    • Caller ID prints out on the SMDR report.
  • Language Selection
    • The language of the SMDR header and the data in the SMDR Call Type (T) field can be either English or Spanish.
  • Time and Date
    • Time and date appear on the SMDR report.
  • Transfer
    • The system assigns the SMDR record to the last extension on the call. For example, if extension 306 answers the call, talks for 20 minutes, and then transfers the call to extension 302, extension 302 “owns” the entire call record as soon as they hang up.

IntraMail Features


  • None.