Have a call wait on Hold, then pick it up to continue the conversation.
Hold lets an extension user put a call in a temporary waiting state. The caller on Hold hears silence or Music on Hold, not conversation in the extension user’s work area. While the call waits on Hold, the extension user may process calls or use a system feature. Outside calls left on Hold too long recall the extension that placed them on Hold. If the recall is unanswered, the call diverts to Key Ring.
There are four types of Hold:
System (Regular) Hold
With System Hold, an outside call a user places on Hold flashes the line key (if programmed) at all other keysets. Any keyset user with the flashing line key can pick up the call.
When a user places a call on Exclusive Hold, only that user can pick up the call from Hold. The line appears busy to all other keysets that have a key for the line. Exclusive Hold is important if the user doesn’t want a co-worker picking up their call on Hold.
Automatic Hold allows a user to be on an outside call, activate a feature, and automatically place the call on Hold without first pressing the HOLD key. The system places a call on Hold automatically when the user presses CONF, INTERCOM, or a Hotline key. Automatic Hold optionally allows a user, busy on an outside call, to press another line key or a Call Coverage Key to automatically put their initial call on Hold.
A user can place an Intercom call on Hold. The Intercom call on Hold does not indicate at any other extension. There is no Hold Recall for Intercom calls.
System Hold and Exclusive Hold recall feature a distinctive flash rate for line keys (see the chart below). This allows the keyset extension user to easily differentiate new calls that are ringing from held calls that are recalling.
|Distinctive Flash Rate on Recall|
|For this type of call:||You see this flash rate:|
|System Hold||Exclusive Hold|
|Call that you placed on Hold||Single Wink On (green)||Double Wink On (green)|
|Call that you initially placed on Hold recalling your phone||Double Wink On (green)||Double Wink On (green)|
|Call a co-worker placed on Hold at their extension||Single Wink On (red)||None (On red)|
|Call a co-worker initially placed on Hold recalling your phone||Double Wink On (red)||Double Wink On (red)|
The Hold recall displays occurs as the call is ringing the extension that initially placed it on Hold, and after the call diverts to Key Ring.
You can also set up the Recall Cycles option to never divert to the overflow destination by setting the Recall Cycles count at 0. The call will continually switch between waiting in orbit (or on Hold) and ringing the initiating extension. This is helpful if the site receives may priority calls that should never reroute to a destination that allows other co-workers to pick them up.
[3.00.32] A problem is corrected that would cause the Intercom Hold tone to continue at an IP keyset even after the call was picked up by the Intercom caller.