Hold

Additional Feature Information
Hold
Programming for this Feature
Programming Hold

Using System Hold

To place a call on System Hold:

  1. Press HOLD.
    1. The line key winks (on) while on Hold, double-wink (on) while recalling.
    2. Line keys on Hold are green for your calls - red for your co-workers.
  2. If a call on Hold recalls, you see one of the following.
    1. If the extension that placed to call on Hold doesn’t have a name: Hold Recall STA 301
    2. If the extension that placed the call on Hold has a programmed name: Hold Recall 301: Front Desk

To pick up an outside call on System Hold:

  1. Press the flashing line key.
    1. The line key lights solid (green).
  2. Talk to the caller.

To pick up an outside call on System Hold at a co-worker’s extension:

  1. Lift the handset and press INTERCOM.
  2. Dial *4.
  3. Dial the number of the line that is on Hold.
    1. For example, dial 01 for line 1.
    2. You must know the number of the line that is on Hold.

Using Exclusive Hold

To place a call on Exclusive Hold:

  1. Press HOLD twice.
    1. For you, the line key winks (on green) while on Hold, flashes slowly while recalling.
    2. For your co-workers, the line key is on red while on Hold, flashes slowly (red) while recalling.
  2. If a call on Hold recalls, you see one of the following.
    1. If the extension that placed to call on Hold doesn’t have a name: Hold Recall STA 301
    2. If the extension that placed the call on Hold has a programmed name: Hold Recall 301: Front Desk

To pick up an outside call on Exclusive Hold:

  1. Press the flashing line key.
    1. The line key lights solid (green).
  2. Talk to the caller.

Using Intercom Hold

To place a call on Intercom Hold:

  1. Press HOLD.
  2. INTERCOM flashes with a double-wink (on green) while on Hold - slow flash (green) while recalling.

To pick up an Intercom call from Hold:

  1. Lift the handset.
  2. If you are not connected to the Intercom call, press INTERCOM.