Music on Hold

Callers can listen to music while waiting for their call to go through.
  • Using a PGDAD Module audio port as the Music on Hold source is available in software versions 2.01 and higher.
Additional Feature Information
Message On Hold
Programming for this Feature
Programming Music on Hold
Using the PGDAD Module as a Music Source

Description

Music on Hold (MOH) plays music to calls on Hold, parked calls, and transferred calls. The music lets the caller know that their call is waiting, not forgotten. Without Music on Hold, the system provides silence to these types of calls. Music on Hold is available from one of eight sources: two internal beep tones, two audio input minijacks, and one of four PGDAD Module audio ports. The source you choose in turn connects to a customer-provided external music source.
  • In DSX-40, the audio input minijacks are located on the equipment cabinet.
  • In DSX-80/160, the audio input minijacks are located on the CPU PCB.
The external music source you connect to the audio input minijacks is typically a CD player or FM receiver. The source, which you can also use for Background Music, must be compatible with the following specifications:
Music Source Specifications
Input Impedance 10K Ohms
Relative Input Level +18 dBr (+/- dBr) at 1.0 kHz

For more on connecting a customer-provided music source, refer to the system’s Hardware Manual.

With Music on Hold enabled, transferred callers can optionally listen to ringback or MOH while their call waits at the transfer destination.

Note: In accordance with U.S. copyright law, a license may be required from the America Society of Composers, Authors and Publishers (ASCAP) or other similar organizations, if radio, television broadcasts or music other than material not in the public domain are transmitted through the Music on Hold feature of telecommunications systems. NEC Unified Solutions, Inc. hereby disclaims any liability arising out of the failure to obtain such a license.

Conditions and Defaults

Conditions


  • None.

Default Setting


  • External MOH enabled from audio input minijack 1.

Other Related Features

Features


  • Background Music
    • Background Music and Music on Hold can the same external music source.
  • Extension Hunting
    • If Music on Hold is enabled for transferred calls, a caller transferred to a busy UCD Group hears MOH.
  • Hold
    • If installed, Music on Hold plays to callers on Hold.
  • Intercom
    • Music on Hold plays to Intercom callers on Hold. Intercom callers always hear internal Tone 1.
  • Park
    • If installed, Music on Hold plays to parked callers.
  • PGDAD Audio Interface Module
    • You can use a port on the 2PGDAD Module as the Music on Hold source input.
  • Transfer
    • With Music on Hold enabled, transferred callers can optionally listen to ringback or MOH while their call waits at the transfer destination. Music on Hold will also play to transferred callers camped-on to a busy UCD Group.

IntraMail Features


  • None.