Programming Music on Hold

Additional Feature Information
Music on Hold

Setting the Music on Hold Options

1. Enable Music on Hold and select the source.

  1. 1521-01: Enable Music on Hold [System: Options: Setup: Music On Hold/Background Music (1521): Enable Music On Hold]
    Use this option to enable Music on Hold system-wide.
    Option Description
    No (0) Disabled.
    Yes (1) [Default] Enabled.
  2. 3103-05: Music On Hold Source [Lines: Config: Setup: Settings (3103): Music On Hold Source]
    This option allows you to assign the Music on Hold music source for each line.
    Option Description
    0 None.
    1 [Default] Audio input minijack 1.
    2 Audio input minijack 2.
    3 Internal tone 1.
    4 Internal tone 2.
    5 IntraMail Message on Hold. See Message On Hold for more.
    6-9 PGDAD Module audio ports 3-6.

2. Set the gains for the audio input minijacks.

  1. 1521-05: Audio Input 1 Gain Setting [System: Options: Setup: Music On Hold/Background Music (1521): Audio Gain #1]
    If required, use this option to set the gain for audio input minijack 1.
    Option Description
    01-25 Gain setting 01-25 (-12 dB to +12 dB in 1 dB steps). [Default] = 13 (0 dB)
  2. 1521-06: Audio Input 2 Gain Setting [System: Options: Setup: Music On Hold/Background Music (1521): Audio Gain #2]
    If required, use this option to set the gain for audio input minijack 2.
    Option Description
    01-25 Gain setting 01-25 (-12 dB to +12 dB in 1 dB steps). [Default] = 13 (0 dB)

3. Set up the Music on Hold for Transferred Calls option.

  1. 1521-02: Music on Hold for Transferred Calls [System: Options: Setup: Music On Hold/Background Music (1521): Music On Hold on Transfer]
    Depending on how you set this option, transferred callers waiting to be connected with either hear ringback or Music on Hold.
    Option Description
    No (0) [Default] Disabled - caller hears ringback while waiting.
    Yes (1) Enabled - caller hears Music on Hold while waiting.
  2. This is a system-wide setting.