Park

Park a call in orbit so a co-worker can pick it up. With Park, it is not necessary to locate a person to handle their calls.
  • Hold and Park Recall Cycles control is available in software versions 3.01 or higher.
  • Park Orbit Recall Pickup is available in software versions 3.01 oe higher.
Programming for this Feature
Programming Park
User Operation
Park
Shortcuts
Distinctive Flash Rate on Recall
Personal Park Orbit Recall Display
System Park Orbit Recall Display
Hold and Park Recall Cycles
Park Orbit Recall Pickup

Description

Park places an outside call in a waiting state (called a Park Orbit) so that an extension user may pick it up. There are two types of Park: System and Personal. Use System Park when you want to have the call wait in one of 10 system orbits (60-69). Personal Park allows you to Park a call at an extension so a co-worker can pick it up. After parking a call, a user can Page the person receiving the call and hang up. The paged party dials a code or presses a programmed System Park key to pick up the call. Many calls can be parked at the same extension, and are retrieved in LIFO (last-in, first-out) order.

A call parked in System Park Orbit for too long will recall the extension that initially parked it. The recall for System Park Orbits 68 and 69 is permanently fixed at 5 minutes. If the recall remains unanswered, the call diverts to Key Ring.

A call parked in Personal Park Orbit for too long will initially recall to the extension at which it is parked. If unanswered there, it recalls to the extension that parked the call. If still unanswered, it diverts to Key Ring.

When an extension has System Park keys, the keys provide a Busy Lamp Field (BLF) for the orbit assigned to the key.
Park Key Busy Lamp Indications
When the key is: The Park orbit is:
Off Idle
On (red) A co-worker has parked a call in the orbit assigned to the key.
Single wink on (green) The extension user has parked a call in the orbit assigned to the key.

Distinctive Flash Rate on Recall

Park recall features a distinctive flash rate for line keys (see the chart below). This allows the key set extension user to easily differentiate new calls that are ringing from Parked calls that are recalling.
Distinctive Flash Rate on Park Recall
For this type of call: You see this flash rate:
Call that you Parked Double Wink On (green)
Call that you initially Parked recalling your phone Double Wink On (green)
Call Parked by a co-worker On (red)
Call initially Parked by a co-worker that is recalling your phone Double Wink On (red)

Personal Park Orbit Recall Display

The Personal Park Orbit recall display shows:
  • On all extensions that are ringing with the recall:
    • The type of recall (i.e., Personal Park).
  • On the extension at which the call is parked (while it is ringing):
    • The extension which initially parked the call.
  • On all other extensions as they are ringing with the recall:
    • The extension at which the call was initially parked.
The Personal Park Orbit recall display occurs:
  • At the extension which initially received the Personal Park.
  • At the extension which initially parked the call.
  • At all other extensions after the call diverts to Key Ring.

System Park Orbit Recall Display

The System Park Orbit recall display shows:
  • The orbit from which the call is recalling (e.g., 60).
  • The extension that initially parked the call (e.g., 301).

The System Park Orbit recall display occurs as the call is ringing the extension that initially parked it, and after the call diverts to Key Ring.

Hold and Park Recall Cycles

[3.01] The Hold and Park Recall Cycles option provides additional control over how the system handles unanswered held and parked calls. For example:
  1. When a user Parks a call or places a call on Hold, the call waits for the recall interval.
  2. If not picked up, the call recalls the extension for the interval set in 1601-01: Line No Answer Timer [System: Timers: Features: Incoming (1601): Line No Answer].
  3. If the recall is not picked up, the system checks the Recall Cycles option set in 1603-05: Abandoned Hold Cycles [System: Timers: Features: Recall (1603): Recall Cycles].
  4. One of the following then occurs:
    • If the number of programmed cycles has not been met, the call goes back on Hold or into orbit and the cycle continues.
    • If the number of cycles has been met, the line goes to Key Ring.

You can also set up the Recall Cycles option to never divert to the overflow destination by setting the Recall Cycles count at 0. The call will continually switch between waiting in orbit (or on Hold) and ringing the initiating extension. This is helpful if the site receives may priority calls that should never reroute to a destination that allows other co-workers to pick them up.

Park Orbit Recall Pickup

[3.01] While a call is parked in orbit, a Park Orbit key for that orbit will flash indicating that the user can retrieve the call. The user just presses the key to answer the call.
  • The orbit key flashes green (wink off) at the extension that parked the call.
  • The orbit key flashes red (wink off) at all other extensions.

If the call is left in orbit past the Orbit Recall time, it will recall the extension from which it was initially parked. During the recall, the Park Orbit key on all extensions will continue to flash allowing any user to retrieve the call.

[<3.01] The orbit key is on (red) at all other extensions while the call is parked. Additionally, another extension user can not use their orbit key to pick up the call while it is recalling.

Conditions and Defaults

Conditions


  • None.

Default Setting


  • Park Available
  • No System Park keys assigned.

Release Notes (System)

One-Way After Park Retieve at IP Keyset

[3.01] A condition is corrected that would cause an IP keyset to have one-way audio after retrieving a call from Personal Park Orbit.

Reference: A090707001

Phantom Ringing On Group Call Pickup Key After Park Recall

[3.05] This software corrects a phantom ringing problem that could occur after a Pickup Group member, busy on a call with another group member, answered a call recalling form System Park orbit. As a precondition, both extensions had to have Pickup Group and Park Orbit keys, and the user answered the recall by pressing the orbit key.

Reference: A090825002

Other Related Features

Features


  • Direct Station Selection (DSS) Console
    • DSS Consoles can have Park keys.
  • Directed Call Pickup
    • Directed Call Pickup also allows an extension user to pick up a call at a co-worker’s extension.
  • Key Ring
    • Unanswered Park recalls divert to Key Ring.
  • Music on Hold
    • If installed, Music on Hold plays to parked callers.
  • Off-Hook Signaling
    • An extension user can Park their current call and answer the waiting call.
  • Voice Mail (IntraMail)
    • When an extension user with Ring No Answer/Busy Terminal Hunting to voice mail parks a call at a co-worker’s extension, the call recalls to them if not picked up. If still unanswered, the call diverts to Key Ring.

IntraMail Features


  • None.