Directed Call Pickup

Directed Call Pickup allows co-workers to answer each other’s calls.

User Operation

Directed Call Pickup

Description

Directed Call Pickup permits an extension user to intercept any type of call ringing another extension. With Directed Call Pickup, an extension user can pick up:

Outside (Key Ring) calls ringing an extension
Direct Inward Lines
Transferred outside calls
Ringing Intercom calls
Recalls (e.g., Hold recall)
Ring Group Calls (by dialing either the ringing extension’s number or the Ring Group master number)
Ringing Call Coverage key calls
Ringing Group Call Pickup calls
Calls ringing an Intercom Queue key

Conditions and Defaults

Conditions

Directed Call Pickup does not require line access be granted in 2131-[01-64]: Line Access Stations: Config: Line Access: Line Access (2131): Line Access]. Directed Call Pickup allows an extension to pick up a call on a line to which it normally does not have access.

Default Setting

Enabled.

Other Related Features

Features

Hold
- Directed Call Pickup can pick up Hold recalls.
Park
- Personal Park allows an extension user to pick up a call parked at a co-worker’s extension.
The following features also let co-worker’s cover each other’s calls:

IntraMail Features

None.