Directory Dialing

An Automated Attendant caller to reach an extension by dialing the first few letters in the extension user’s name.
Additional Feature Information
Routing Mailbox
Announcement Mailbox
Call Routing Mailbox
Distribution List
Programming for this Feature
Programming Names
Directory Dialing Basic Programming
Programming the Directory Dialing Name Routing Options
Programming Additional Directory Dialing Options
User Operation
Directory Dialing


Directory Dialing allows an Automated Attendant caller to reach an extension by dialing the first few letters in the extension user’s name. With Directory Dialing, the caller does not have to remember the extension number of the person they wish to reach — just their name. Here’s how Directory Dialing works:
  1. When the Automated Attendant answers, it sends the call to a Directory Dialing Mailbox. (Optionally, the caller may be asked to dial a digit to access Directory Dialing.)
  2. The Directory Dialing Mailbox plays the Directory Dialing Message (recorded by the System Administrator) which asks the caller to dial letters for the name of the person they wish to reach.
  3. The caller dials the letters for the person’s name plus #. They can dial by first name or last name, depending on how the Directory Dialing Message was recorded and the Directory Dialing Mailbox was set up.
  4. IntraMail searches the list of programmed extension names for a match of the caller-entered letters.
  5. Voice prompts announce the first three matches, and allow the caller to dial a digit (1-3) to reach one of the announced matches. Additionally, the caller can dial 4 to hear additional matches (if any).
  6. The caller dials the digit for the extension they wish to reach, and IntraMail sends the call to that extension. The call is sent as a Screened or Unscreened transfer, depending on programming.

For callers to use Directory Dialing, the system must have a name programmed for each extension (up to 18 characters, A-Z, using upper and lower case letters). Each extension should also have a name recorded in their Subscriber Mailbox. In addition, each extension used by Directory Dialing must be installed and must have their Subscriber Mailbox active (Personal or Group).

Conditions and Defaults


  • None.

Default Setting

  • Disabled.

Other Related Features


  • None.

IntraMail Features

  • Directory Dialing Mailbox
    • A Directory Dialing Mailbox is the type of mailbox required to implement Directory Dialing.
  • Fax Detection
    • A Directory Dialing Mailbox can detect and route incoming faxes.
  • System Administrator
    • Only the System Administrator can record the Directory Dialing Message.