Routing Mailbox

A category of mailboxes used to route Automated Attendant calls.
  • Entering Routing Mailbox Names is available in software versions 3.01 or higher.
Additional Feature Information
Announcement Mailbox
Call Routing Mailbox
Directory Dialing
Distribution List
Programming for this Feature
Programming Names


Routing Mailboxes are a category of mailboxes normally used to route Automated Attendant calls. A Routing Mailbox can be an Announcement Mailbox, a Call Routing Mailbox, a Directory Dialing Mailbox, or a Distribution Mailbox. See the following for more on each of the Routing Mailbox types:

[3.01] To make identification easier, you can enter a Routing Mailbox name (up to 18 characters).

Conditions and Defaults


  • None.

Default Setting

  • N/A

Other Related Features


  • None.

IntraMail Features

  • Announcement Mailbox
    • An Announcement Mailbox plays a prerecorded announcement to Automated Attendant callers without providing dialing options.
  • Call Routing Mailbox
    • The Call Routing Mailbox, associated with an Answer Table, specifies which dialing options (Dial Action Table) and announcements are available to Automated Attendant callers.
  • Directory Dialing
    • A Directory Dialing Mailbox is the Routing Mailbox type required to implement Directory Dialing.
  • Distribution List
    • A Distribution Mailbox is the type of Routing Mailbox that contains the list of Distribution List member extensions.