Programming Additional Directory Dialing Options

Additional Feature Information
Directory Dialing
Programming for this Feature
Directory Dialing Basic Programming
Programming the Directory Dialing Name Routing Options

Setting Up Fax and Other Options

1. Set up fax detection and routing.

  1. 4224-08: Fax Detection [Voice Mail: Routing Mailboxes: Routing Mailbox: Directory Options (4224): Fax Detection]
    Use this option to enable or disable fax detection for the Directory Dialing Mailbox.
    • If enabled, the Directory Dialing Mailbox can detect fax CNG tone.
    Option Description
    No (0) [Default] Disabled.
    Yes (1) Enabled.
  2. 4224-09: Fax Transfer Extension [Voice Mail: Routing Mailboxes: Routing Mailbox: Directory Options (4224): Fax Transfer Extension]
    When fax detection is enabled in the previous step, use this option to enter the extension to which an incoming fax should route.
    • When the Directory Dialing Mailbox detects fax CNG tone, it routes the call to this extension.
    Option Description
    Digits Extension number. [Default] = no destination defined.
    Yes (1) Enabled.

2. Optionally enable the Next Call Routing Mailbox.

  1. 4224-07: Next Call Routing Mailbox [Voice Mail: Routing Mailboxes: Routing Mailbox: Directory Options (4224): Next Call Routing Mailbox]
    This option assigns a Next Call Routing Mailbox to the Directory Dialing Mailbox.
    If assigned, Directory Dialing Mailbox callers can dial 0 for other options or # to go to another routing mailbox.
    • Once assigned, dialing # routes to the Next Call Routing Mailbox and plays its message. Dialing 0 follows the 0 action of the Next Call Routing Mailbox.
    Option Description
    0 [Default] Undefined.
    801-832 Routing Mailboxes 801-832.
  2. The Next Call Routing Mailbox is handy to give the caller an option to dialing-by-name.

3. Consider additional Automated Attendant options.

  1. Outside calls can be directly answered by a Directory Dialing Mailbox.
    Make sure the active Answer Table uses the Call Routing Mailbox programmed as a Directory Dialing Mailbox.
  2. Outside callers can access Directory Dialing from a Dial Action Table action.
    Make sure you have an action in the active Dial Action Table that is a GOTO to the Directory Dialing Mailbox.