Single Digit Dialing

Allows an Automated Attendant caller to press a single key for an extension, another destination, or use an IntraMail feature.
Additional Feature Information
Dial Action Table

Description

An Automated Attendant caller can press a single key to route to an extension, route to another destination, or use an IntraMail feature. Single Digit Dialing simplifies the Automated Attendant since the caller just dials a single digit to reach an extension or use an option. If you set up Single Digit Dialing, be sure to customize the active Instruction Menu so it describes which digits the caller should dial to use the available options.

Any of the features in a Dial Action Table can be accessible from a single dialed digit.

Dial Action Table Actions

The following table summarizes the Dial Action Table dial (key) actions and their associated features.

Dial Action Table Key Action Summary
Action Description Feature Reference
STRF Screened Transfer (1)
  • Allows an Automated Attendant caller to place a Screened Transfer to an extension. IntraMail calls (screens) the destination to see if the call can go through.
 Screened Transfer
UTRF Unscreened Transfer (2)
  • Allows an Automated Attendant caller to place an Unscreened Transfer to an extension. IntraMail transfers the call the destination and then hangs up.
 Unscreened Transfer
REC1 Quick Message with Greeting (3)
  • Allows an Automated Attendant caller to leave a Quick Message at an extension. The caller will hear the extension’s personal greeting.
 Quick Message
REC2 Quick Message without Greeting (4)
  • Allows an Automated Attendant caller to leave a Quick Message at an extension. The caller will not hear the extension’s personal greeting.
 Quick Message
LOGON Log Onto Voice Mail (5)
  • Allows an Automated Attendant caller to log onto a mailbox, either directly or one of their choosing.
 Log Onto Voice Mail
Hang Up Hang Up (6)
  • IntraMail says “Goodbye” and hangs up.
 Hang Up
GOTO Go to a Mailbox, (7)
  • Allows an Automated Attendant caller to route to another mailbox.
 Go to a Mailbox
UND Undefined Routing (0)
  • This action provides no routing.
 Undefined Routing

Conditions and Defaults

Conditions


  • None.

Default Setting


  • Disabled.

Other Related Features

Features


  • None.

IntraMail Features


  • Instruction Menu
    • The active Instruction Menu should describe the Single Digit Dialing options.