Undefined Routing

A key pad digit for which the Automated Attendant has no routing defined.
Additional Feature Information
Dial Action Table


An Automated Attendant Undefined Routing is a Dial Action Table key assignment for which there is no routing defined. When an Automated Attendant caller dials a digit and there is no routing assigned, IntraMail plays, “That is an invalid entry.” IntraMail then repeats the dialing options (Instruction Menu) to the caller. If a Dial Action Table key assignment has no function, you should normally leave it undefined.

Conditions and Defaults


  • None.

Default Setting

  • In Dial Action Table 1, keys 1, 2, 5, 6, 7, and 8 have Undefined Routing.
  • In Dial Action Tables 2-16, all keys have Undefined Routing.

Other Related Features


  • None.

IntraMail Features

  • Instruction Menu
    • The active Call Routing Mailbox’s Instruction Menu repeats after a caller dials a digit with an Undefined Routing.