Screened Transfer

Similar to telephone system screened transfers in which the transferring party controls the transfer.
Additional Feature Information
Unscreened Transfer
Transfer to a UCD Group
Dial Action Table
Programming for this Feature
STRF Action - Screened Transfer (1)
Important points to understanding Screened Transfer
Screened vs. Unscreened Transfer
Screened Transfer and Inactive Mailboxes
Screened Transfer Operation

Description

Screened Transfer is an Automated Attendant option that allows callers to directly dial system extensions. Screened Transfer (and its related feature Unscreened Transfer) allows the IntraMail Automated Attendant to transfer outside calls to system extensions without the need for a live receptionist or operator. It is similar to telephone system screened transfers in which the transferring party controls the transfer. After an Automated Attendant caller dials an extension, IntraMail calls (screens) the destination extension to see if the transfer can go through.
  • If the destination is busy or in DND, the Automated Attendant doesn’t extend the call and immediately provides the caller with additional options.
  • If the destination is available, the Automated Attendant rings it. If the destination answers, the call goes through. If the destination doesn’t answer within a preset interval, the Automated Attendant doesn’t extend the call and provides the caller with additional options.

Screened vs. Unscreened Transfer

Both Screened and Unscreened Transfer allow Automated Attendant callers to directly dial system extensions. The following summarizes the differences between these two types of Automated Attendant transfer.
  • With Unscreened Transfer, calls from the Automated Attendant ring like other transferred calls and display the incoming Caller ID data (if provided by telco and enabled in programming). Screened Transfers ring like Intercom calls and do not display Caller ID until the call is answered.
  • Both Screened and Unscreened Transfers route unanswered calls to the subscriber’s greeting (recorded or default) so the caller can leave a message. However, only Screened Transfer allows the caller to dial 2 to reach the Next Call Routing Mailbox options (if programmed).

Screened Transfer and Inactive Mailboxes

Screened Transfer to an extension can only occur if the destination extension has an active mailbox. If the extension’s mailbox is inactive, the Automated Attendant caller hears, “That is an invalid entry,” and then returns to the Automated Attendant.

Screened Transfer Operation

The table shows in detail how Screened Transfer operates.

Screened Transfer (STRF) Operation
  • Call = Call answered by the Automated Attendant.
  • Extension = Extension dialed by Automated Attendant caller.
If Park and Page (Automated Attendant Direct to Voice Mail) is off :
Extension Idle Extension Busy Extension in DND
When idle, places a screened (Intercom) call to extension.
  1. If answered, transfers call.
  2. If unanswered1:
 When busy:
 When in DND:
 
If Park and Page (Automated Attendant Direct to Voice Mail) is on :
  1. Sends call immediately to mailbox.
    • Caller hears recorded or built-in greeting and can leave a message.
1After the 4222-03: Screened Transfer Timeout [Voice Mail: Routing Mailboxes: Routing Mailbox: Routing Options (4222): STRF Timeout] interval.

Conditions and Defaults

Conditions


  • None.

Default Setting


  • No Screened Transfer actions assigned.

Other Related Features

Features


  • None.

IntraMail Features


  • Automated Attendant
    • The Line Schedules determine how the Automated Attendant answers calls.
  • Call Routing Mailbox
    • The mailbox that specifies which dialing options (Dial Action Table) and announcements are available to Automated Attendant callers.
    • You cannot program a Call Routing Mailbox as a Screened Transfer (STRF) Dial Action Table destination.
  • Caller ID and Voice Mail
    • IntraMail provides Caller ID data for a Screened Transfer call after it is answered.
  • Dial Action Table
    • Defines the dialing options for the Call Routing Mailbox.
  • Forced Unscreened Transfer
    • The Subscriber Mailbox can optionally convert Automated Attendant Screened Transfers to Unscreened Transfers.
  • Unscreened Transfer
    • After an Automated Attendant caller dials an extension, IntraMail immediately transfers the call to the destination and hangs up.