|Similar to telephone system screened transfers in which the transferring party controls the transfer.|
Screened Transfer to an extension can only occur if the destination extension has an active mailbox. If the extension’s mailbox is inactive, the Automated Attendant caller hears, “That is an invalid entry,” and then returns to the Automated Attendant.
The table shows in detail how Screened Transfer operates.
Screened Transfer (STRF) Operation
|If Park and Page (Automated Attendant Direct to Voice Mail) is off :|
|Extension Idle||Extension Busy||Extension in DND|
When idle, places a screened (Intercom) call to extension.
||When in DND:
|If Park and Page (Automated Attendant Direct to Voice Mail) is
|1After the 4222-03: Screened Transfer Timeout [Voice Mail: Routing Mailboxes: Routing Mailbox: Routing Options (4222): STRF Timeout] interval.|