|The Automated Attendant can transfer outside callers to UCD Group master numbers.|
The Automated Attendant can transfer outside callers to a UCD Group master number. If a customer has a UCD Group set up for a department (such as Sales or Tech Service), the Automated Attendant can send calls directly to that department without any operator intervention. It is not necessary to have a company employee handle the calls. The calls will ring a member of the group or queue (wait in line) if all coworker’s in the group are busy.
To set up Transfer to a UCD Group, assign a STRF or UTRF action in the active Dial Action Table to route to the UCD Group master number. Refer to Screened Transfer and Unscreened Transfer for more on how these Automated Attendant options handle calls.