Unscreened Transfer

Similar to telephone system unscreened transfers in which the transferring party immediately extends the call.
Additional Feature Information
Screened Transfer
Transfer to a UCD Group
Dial Action Table
Important points to understanding Unscreened Transfer
Screened vs. Unscreened Transfer
Unscreened Transfer and Inactive Mailboxes
Unscreened Transfer Operation

Description

Unscreened Transfer is an Automated Attendant option that allows callers to directly dial system extensions. Unscreened Transfer (and its related feature Screened Transfer) allows the IntraMail Automated Attendant to transfer outside calls to system extensions without the need for a live receptionist or operator. It is similar to telephone system unscreened transfers in which the transferring party immediately extends the call. After an Automated Attendant caller dials an extension, IntraMail transfers the call to the destination and hangs up. Any recalls or additional routing are handled by the telephone system – just as with any other unscreened transfer.

Screened vs. Unscreened Transfer

Both Screened and Unscreened Transfer allow Automated Attendant callers to directly dial system extensions. The following summarizes the differences between these two types of Automated Attendant transfer.


  • With Unscreened Transfer, calls from the Automated Attendant ring like other transferred calls and display the incoming Caller ID data (if provided by telco and enabled in programming). Screened Transfers ring like Intercom calls and do not display Caller ID until the call is answered.
  • Both Screened and Unscreened Transfers route unanswered calls to the subscriber’s greeting (recorded or default) so the caller can leave a message. However, only Screened Transfer allows the caller to dial 2 to reach the Next Call Routing Mailbox options (if programmed).

Unscreened Transfer and Inactive Mailboxes

An Unscreened Transfer will go through to the destination extension even if the destination doesn’t have an active mailbox. If the Unscreened Transfer is unanswered at the destination, the call returns to the Automated Attendant.

Unscreened Transfer Operation

The table shows in detail how Unscreened Transfer operates.

Unscreened Transfer (UTRF) Operation
  • Call = Call answered by the Automated Attendant.
  • Extension = Extension dialed by Automated Attendant caller.
If Park and Page (Automated Attendant Direct to Voice Mail) is off :
Extension Idle Extension Busy Extension in DND
When idle, transfers call to extension.
  1. If answered, connects call.
  2. If unanswered1:
 When busy:
 When in DND:
 
If Park and Page (Automated Attendant Direct to Voice Mail) is on :
  1. Sends call immediately to mailbox.
    • Caller hears recorded or built-in greeting and can leave a message.
1After the 1603-01: Transfer Recall Timer [System: Timers: Features: Recall (1603): Transfer Recall] interval.

Conditions and Defaults

Conditions


  • None.

Default Setting


  • Dial Action Table 1 digits 3 and 4 are UTRFs to XXX (caller-dialed extension).

Other Related Features

Features


  • None.

IntraMail Features


  • Automated Attendant
    • The Line Schedules determine how the Automated Attendant answers calls.
  • Call Routing Mailbox
    • The mailbox that specifies which dialing options (Dial Action Table) and announcements are available to Automated Attendant callers.
  • Caller ID and Voice Mail
    • IntraMail provides Caller ID data for an Unscreened Transfer as the call is ringing.
  • Dial Action Table
    • Defines the dialing options for the Call Routing Mailbox.
    • You cannot program a Call Routing Mailbox as an Unscreened Transfer (UTRF) Dial Action Table destination.
  • Forced Unscreened Transfer
    • The Subscriber Mailbox can optionally convert Automated Attendant Screened Transfers to Unscreened Transfers.
  • Next Call Routing Mailbox
    • The Next Call Routing settings for a Subscriber Mailbox may provide additional options after the caller leaves a message.
  • Screened Transfer
    • After an Automated Attendant caller dials an extension, IntraMail calls (screens) the destination extension to see if the transfer can go through.