Park and Page (Automated Attendant Direct to Voice Mail)

Park and Page
  • When a call can’t go through, Park and Page automatically parks the call and pages the extension user.
  • Park and Page with Screened Transfers, Automated Attendant DVM, Overflow, Intercom calls is available in software versions 3.05 and higher.
Automated Attendant Direct to Voice Mail
  • Calls from the Automated Attendant can go directly to your mailbox without ringing your phone.
Additional Feature Information
Extension Hunting to Voice Mail
Programming for this Feature
Park and Page for a Subscriber Mailbox Setup
Park and Page Call Handling
Direct to Voice Mail (DVM) Subscriber Mailbox Setup
Direct to Voice Mail (DVM) Call Handling


Park and Page

Park and Page can automatically Park a call at an extension and Page the user with a prerecorded Paging Message announcing the parked call. The called extension user can then go to any telephone and implement Personal Park to pick up the call. With Park and Page, IntraMail tries to locate the person instead of just sending the call to their mailbox. Additionally, there is no need for an operator or receptionist to manually answer the call, park it, and then try to track down the employee.

The Paging Message is usually recorded in the user’s own voice and typically says something like, “Mike Smart, you have a call.” If the Paging Message is not recorded for the extension, a built-in message will announce the called party’s name or extension number (if the name is not recorded).

Park and Page is available for all types of calls, including:
  • Transferred calls
  • Direct Inward Lines
  • Direct Inward Dialing
  • Automated Attendant Screened (STRF) and Unscreened (UTRF) Transfers
  • Automated Attendant Direct to Voice Mail
  • Overflow
  • Intercom calls

Optionally, an extension can have calls from the Automated Attendant immediately Park and Page without trying their extension first.

When Park and Page intercepts the call, it normally offers the caller three options:
  1. Dial 1 to leave a message in the called extension’s mailbox. (The caller hears the mailbox Greeting, if recorded.)
  2. Dial 2 to Park and Page. (The caller returns to these options if the Park is not picked up.)
  3. Dial 3 for other options. (Normally, this routes to the extension’s Next Call Routing Mailbox.)

Park and Page is available at Personal, Ring Group, and UCD Group Subscriber Mailboxes, and can be enabled through system programming or via the subscriber’s Mailbox Options Menu.

Automated Attendant Direct to Voice Mail (DVM)

When an extension has Automated Attendant Direct to Voice Mail (DVM) enabled, all calls from the Automated Attendant go directly to the subscriber’s mailbox. The extension does not ring for Automated Attendant calls. The caller hears the mailbox greeting and can leave a message, but unlike Park and Page is not normally offered any other routing options. A subscriber typically turns on DVM when they need to work at their desk undisturbed by outside calls from the Automated Attendant.

DVM can be enabled by the installer from system programming or by the extension user from their Mailbox Options Menu.

Keep in mind that DVM will not block Intercom calls from co-workers or any other type of outside call not routed through the Automated Attendant. For example, with DVM enabled, Direct Inward Lines and transferred outside calls to an extension work normally.

Conditions and Defaults


  • None.

Default Setting

  • Park and Page is disabled.
  • Automated Attendant Direct to Voice Mail is disabled.

Release Notes (System)

Available for Screened Transfers, Automated Attendant DVM, Overflow, and Intercom Calls

[3.05] In this software release, Park and Page is also available with Screened Transfers, Automated Attendant Direct to Voice Mail, Overflow, and Intercom calls.

Reference: A090604004

Page Alert Beep Cuts Off Part of Park and Page Announcement

[3.05] The introduction of the Page Alert Beep in software version 3.01 created a problem which caused the first part of the Park and Page announcement to be cut off. This is now corrected.

Reference: A090807004

Other Related Features


IntraMail Features