Log Onto Voice Mail

An extension user can press a key to log onto (access) their IntraMail mailbox.
Additional Feature Information
Next Call Routing Mailbox
Automated Attendant Routes Directly to Announcement Mailbox
Automated Att. Routes to Announcement Mailbox from Call Routing Mailbox
Leaving a Message
Programming for this Feature
Programming Remote Logon and Greeting


A subscriber can log onto their mailbox using a method that best suits their needs and location. While at their own phone, the subscriber just presses a single key to log onto their mailbox. To use their mailbox while at a co-worker’s phone, the subscriber dials the IntraMail master number, followed by their mailbox number (which is normally the same as their extension number). If they are away from the office, the subscriber can still use their mailbox by calling in through the Automated Attendant.

Local (On-site) Logon

An extension user can log onto their mailbox in the following ways:
  • Press their V-MAIL key to log onto their Subscriber Mailbox.
  • Dial the IntraMail master number (e.g., 700), followed by their mailbox number. This method is typically used by Guest Mailbox users, as well as subscribers attempting to log into their Subscriber Mailbox from a co-worker’s phone.

Remote Log On

A Subscriber Mailbox user can call into the Automated Attendant and log onto their mailbox. Following are two of the ways a user can do this:
  • After the Automated Attendant answers, dial a digit (typically #) followed by their mailbox number. This method allows outside callers to log into their mailboxes from outside the company. Once they log into their mailbox, they can use the allowed features in the mailbox main menu. To avoid unauthorized access to their mailbox, the user should enable their own unique Security Code.
  • If an extension has a Direct Inward Line that voice mail picks up, the caller can dial # during their greeting to log into their mailbox (instead of leaving a message). This method allows subscribers to dial their own number and then use the features of their mailbox. This capability must be set up in the user’s Next Call Routing Mailbox. For example:
    • Program the Next Call Routing Mailbox # digit as LOGON to IXXX.
    • While listening to their greeting, the subscriber can dial: # (to route to their Next Call Routing Mailbox), then # and their mailbox number to log onto their mailbox.

By default, this option is provided in Call Routing Mailbox 1. Additionally, the subscriber should enable a Security Code for their mailbox to prevent unauthorized logons.

Conditions and Defaults


  • None.

Default Setting

  • Local Log On enabled.
  • Remote Log On enabled for Call Routing Mailbox 801.

Release Notes (System)

Test Message After Logon

[3.00.30] Version 3.00.30 corrects a problem in 3.00.29 in which a test message would show on the first line of the extension 301 display when the user pressed V-MAIL to log onto voice mail. This problem only affected extension 301.

Reference: A090511006

Other Related Features


  • None.

IntraMail Features

  • Automated Attendant
    • The Automated Attendant allows Subscriber Mailbox users to log into their mailboxes.
  • Greeting
    • After remotely logging onto their mailbox, a subscriber mailbox user can remotely record their greeting.
  • Guest Mailbox
    • A guest can log onto their mailbox by dialing the IntraMail master number followed by the Guest Mailbox number.
  • Security Code
    • To avoid unauthorized access to their mailbox (particularly with Remote Log On), the user should enable their own unique Security Code.
  • Subscriber Mailbox
    • A subscriber can log into their mailbox by pressing a key on their telephone, dialing the IntraMail master number (followed by their mailbox number), or logging on through the Automated Attendant.