Greeting

A user can record a Greeting for their mailbox callers to hear.
Programming for this Feature
Programming Remote Logon and Greeting
Important points to understanding Greeting
Multiple Greetings
Remote Greetings

Description

A Subscriber Mailbox user can record a personalized greeting for their mailbox. Caller’s to the user’s mailbox hear the prerecorded personalized greeting rather than a default message. The greeting can announce the subscriber’s name, provide a personal message (such as “Hello - I am on vacation this week”), or instruct the caller how to leave a message or use other mailbox options. A greeting that provides mailbox instructions is very helpful if the mailbox has a Next Call Routing Mailbox set up that provides additional dialing options. Without the greeting, the caller would not know which digits to dial.

If a greeting has not been recorded, a caller leaving a message in the subscriber mailbox will hear, “At the tone, you can leave your message for (extension number or name).”

While listening to a mailbox greeting, a caller can dial * to immediately leave a message.

Multiple Greetings

A subscriber can record up to three personalized greetings for their mailbox and make any one of the three active. Callers to the user’s mailbox hear the active greeting rather than a default message. When a caller leaves a message in the subscriber’s mailbox, they hear the active greeting. This allows the subscriber, for example, to record separate greetings for work hours, after work, and during vacation. Instead of rerecording their greeting when they leave the office, they can just activate the “after work” greeting instead.

Remote Greetings

A Subscriber Mailbox user can call into the Automated Attendant, access their mailbox, and remotely record their mailbox greeting. Following are two of the ways a user can do this:
  • After the Automated Attendant answers, dial a digit (typically #) followed by their mailbox number. This method allows outside callers to log into their Subscriber Mailboxes from outside the company. Once they log into their mailbox, the user can dial G to record a greeting.
  • If an extension has a Direct Inward Line that is forwarded to voice mail, the caller can dial # and log into their mailbox (instead of leaving a message). Once they log into their mailbox, the user can dial G to record a greeting. This option must be set up in the Next Call Routing Mailbox. To allow this capability, for example:
    • Program the Next Call Routing Mailbox # digit as LOGON to IXXX.
    • While listening to their greeting, the subscriber can dial: # (to route to their Next Call Routing Mailbox), then # and their mailbox number to log onto their mailbox.
    • By default, this option is provided in Call Routing Mailbox 801. Additionally, the subscriber should enable a Security Code for their mailbox to prevent unauthorized logons.

Conditions and Defaults

Conditions


  • None.

Default Setting


  • No Greetings Recorded.

Release Notes (System)

Greeting 1 Number Display Incorrect

[3.05] This software version corrects the following display problem that occurred when a user initially logged onto their mailbox:
  1. At any DSX keyset, press V-MAIL.
  2. Push Greeting (Greet).
  3. The top line of the display shows: Greeting 0: Not Recorded

This is corrected. This display now correctly shows: Greeting 1: Not Recorded

Reference: A090903004

Greeting Recorded at High Volume Causes Audio Pops

[3.01] This software corrects an issue where recording a Greeting at high volume would cause audible pops during playback.

Reference: A090601002

Other Related Features

Features


  • None.

IntraMail Features


  • Park and Page (Automated Attendant Direct to Voice Mail)
    • Auto Attendant Direct to Voice Mail sends Automated Attendant calls directly to a subscriber’s mailbox. Their phone will not ring for calls from the Automated Attendant.
  • Dial Action Table
    • The active Dial Action Table must have a LOGON action assigned to a key to enable Remote Greeting.
  • Log Onto Voice Mail
    • A Subscriber Mailbox user can record their greeting after remotely logging onto IntraMail.
  • Security Code
    • To prevent unauthorized tampering, the subscriber should enable a Security Code for their mailbox.
  • System Administrator
    • With Multiple Greetings, the System Administrator’s Subscriber Maintenance EG (34) option simultaneously erases all recorded greetings in a Subscriber Mailbox. Additionally, the active greeting is reset to 1.