| Leave a voice message in a mailbox from inside or outside the company. |
An extension user or outside caller can leave a voice message in a co-worker’s mailbox if that extension is busy, unanswered, or in Do Not Disturb. Leaving a voice message is a handy and efficient way to communicate with co-workers that avoids post-it notes, message pads, and unnecessary email.
The following chart shows the additional dialing options a caller may have while listening to the mailbox greeting prior to leaving a message. What happens depends on the setting of the Next Call Routing and Dialing Option options.
| Dialing Options While Leaving a Message | ||||
| 2144-04: Next Call Routing Mailbox Stations: Config: IntraMail: Auto Attendant (2144): Next Call Routing Mailbox] | 2144-03: Dialing Option Stations: Config: IntraMail: Auto Attendant (2144): Dialing Option] | Digit Dialed | Action | |
| Outside Call | Intercom Call | |||
| Undefined | No | 0 | Caller hears, “That is an invalid entry,” and the greeting repeats. | |
| 1-9 | ||||
| # | IntraMail hangs up. | |||
| * | Caller skips greeting and can immediately start recording. | |||
| 1-16 (valid Call Routing Mailbox) | No | 0 | Caller follows 0 action in Next Call Routing Mailbox. | Caller hears, “That is an invalid entry,” and the greeting repeats. |
| 1-9 | Caller hears, “That is an invalid entry,” and the greeting repeats. | |||
| # | Caller routes to the Next Call Routing Mailbox and hears its Instruction Menu. | IntraMail hangs up. | ||
| * | Caller skips greeting and can immediately start recording. | |||
| 1-16 (valid Call Routing Mailbox) | Yes | 0 | Caller follows key’s action in Next Call Routing Mailbox. | Caller hears, “That is an invalid entry,” and the greeting repeats. |
| 1-9 | ||||
| # | Caller routes to the Next Call Routing Mailbox and hears its Instruction Menu. | IntraMail hangs up. | ||
| * | Caller skips greeting and can immediately start recording. | |||
The Next Call Routing Mailbox provides callers with additional dialing options after they leave a message in a mailbox (depending on the setting of the Dialing Option option).