Leaving a Message

Leave a voice message in a mailbox from inside or outside the company.
Additional Feature Information
Next Call Routing Mailbox
Automated Attendant Routes Directly to Announcement Mailbox
Automated Att. Routes to Announcement Mailbox from Call Routing Mailbox
Log Onto Voice Mail
Transfer to a Mailbox
Programming for this Feature
Programming the Incoming Message Length

Description

An extension user or outside caller can leave a voice message in a co-worker’s mailbox if that extension is busy, unanswered, or in Do Not Disturb. Leaving a voice message is a handy and efficient way to communicate with co-workers that avoids post-it notes, message pads, and unnecessary email.

Additional Options While Leaving a Message

The following chart shows the additional dialing options a caller may have while listening to the mailbox greeting prior to leaving a message. What happens depends on the setting of the Next Call Routing and Dialing Option options.

Dialing Options While Leaving a Message
2144-04: Next Call Routing Mailbox Stations: Config: IntraMail: Auto Attendant (2144): Next Call Routing Mailbox] 2144-03: Dialing Option Stations: Config: IntraMail: Auto Attendant (2144): Dialing Option] Digit Dialed Action
Outside Call Intercom Call
Undefined No 0 Caller hears, “That is an invalid entry,” and the greeting repeats.
1-9
# IntraMail hangs up.
* Caller skips greeting and can immediately start recording.
1-16 (valid Call Routing Mailbox) No 0 Caller follows 0 action in Next Call Routing Mailbox. Caller hears, “That is an invalid entry,” and the greeting repeats.
1-9 Caller hears, “That is an invalid entry,” and the greeting repeats.
# Caller routes to the Next Call Routing Mailbox and hears its Instruction Menu. IntraMail hangs up.
* Caller skips greeting and can immediately start recording.
1-16 (valid Call Routing Mailbox) Yes 0 Caller follows key’s action in Next Call Routing Mailbox. Caller hears, “That is an invalid entry,” and the greeting repeats.
1-9
# Caller routes to the Next Call Routing Mailbox and hears its Instruction Menu. IntraMail hangs up.
* Caller skips greeting and can immediately start recording.

Conditions and Defaults

Conditions


  • None.

Default Setting


  • Enabled.

Release Notes (System)

Message Can Be Left In Full Mailbox

[3.00.35] In prior versions, a caller could leave a message in a full mailbox is they dialed * while IntraMail was playing "That mailbox is full." This is corrected.

Reference: A090604002

Other Related Features

Features


  • None.

IntraMail Features


  • Next Call Routing Mailbox
    • The Next Call Routing Mailbox provides callers with additional dialing options after they leave a message in a mailbox (depending on the setting of the Dialing Option option).

  • Quick Message
    • Quick Message allows Automated Attendant callers to leave a message in a Subscriber Mailbox.