Automated Attendant Routes Directly to Announcement Mailbox

Direct Announcement Mailbox Routing Table

This table explains what happens when the outside call is directly answered by the Announcement Mailbox. This happens when the Answer Table uses an Announcement Mailbox for routing instead of a Call Routing Mailbox.

Direct Announcement Mailbox Routing
4223-03: Next Call Routing Mailbox [Voice Mail: Routing Mailboxes: Routing Mailbox: Announcement Options (4223): Next Call Routing Mailbox]	4223-01: Repeat Count [Voice Mail: Routing Mailboxes: Routing Mailbox: Announcement Options (4223): Number of Repeats]	4223-02: Hang Up After [Voice Mail: Routing Mailboxes: Routing Mailbox: Announcement Options (4223): Hang Up After Announcement]	Action
Undefined	0 (No repeats)	Yes or No	If the caller doesn’t dial, after the announcement IntraMail hangs up. If the caller dials a digit during the announcement, IntraMail says “That is an invalid entry” and hangs up.
1-16 (valid Call Routing Mailbox)	0 (No repeats)	No	If the caller doesn’t dial, after the announcement they route to the Next Call Routing Mailbox. If the caller dials a digit during the announcement, they route to the Next Call Routing Mailbox.
1-16 (valid Call Routing Mailbox)	0 (No repeats)	Yes	If the caller doesn’t dial, after the announcement IntraMail hangs up. If the caller dials a digit during the announcement, they route to the Next Call Routing Mailbox.
Undefined	x (x number of repeats)	Yes or No	If caller doesn’t dial, they hear the announcement repeats x number of times and then IntraMail hangs up. If the caller dials a digit during the announcement, IntraMail says “That is an invalid entry” and aborts the announcement. The announcement repeats (if allowed by the Repeat Count) and then IntraMail hangs up.
1-16 (valid Call Routing Mailbox)	x (x number of repeats)	No	If caller doesn’t dial, they hear the announcement x number of times and then route to the Next Call Routing Mailbox. If the caller dials a digit during the announcement, they route to the Next Call Routing Mailbox.
1-16 (valid Call Routing Mailbox)	x (x number of repeats)	Yes	If caller doesn’t dial, they hear the announcement x number of times and then IntraMail hangs up. If the caller dials a digit during the announcement, they route to the Next Call Routing Mailbox.