Guest Mailbox

An outside party can have their own mailbox for receiving and sending messages.
Programming for this Feature
Programming Guest Mailbox

Description

An outside party can have their own Guest Mailbox mailbox for receiving and sending messages. A Guest Mailbox is a Subscriber Mailbox that does not have an extension associated with it. A Guest Mailbox has many of the IntraMail features of a Subscriber Mailbox. A company visitor with a Guest Mailbox could, for example:
  • Go to any extension, press INTERCOM + 700, then dial their mailbox number.
  • Review their messages, leave messages for associates, or record a new greeting for their mailbox.
  • Use many other features available to a Subscriber Mailbox.
Voice mail routes calls to the Guest Mailbox in the following three ways:
  • A Screened Transfer (STRF) or Unscreened Transfer (UTRF) from the Automated Attendant goes directly to the Guest Mailbox, even though there is no extension installed.
  • An Intercom call to the uninstalled extension goes directly to the Guest Mailbox.
  • A transferred call to the uninstalled extension also goes directly to the Guest Mailbox.

For a brief overview of the features available at a Guest Mailbox, review the Related Features below. Then, go to the individual feature to find out how it operates and any programming required to make it work.

Conditions and Defaults

Conditions


  • None.

Default Setting


  • No Guest Mailboxes assigned.

Other Related Features

Features


  • None.

IntraMail Features


  • Auto Erase or Save
    • After a guest listens to a message in their Guest Mailbox, IntraMail can automatically erase or save the message.
  • Automated Attendant
    • An Automated Attendant LOGON action (assigned to the active Dial Action Table) can route callers to a Guest Mailbox.
  • Greeting
    • A Guest Mailbox can have a recorded greeting that plays to callers leaving a message.
  • Listening to Messages
    • Review this feature to learn which features are available to the guest while listening to messages.
  • Mailbox Name
    • A Guest Mailbox can have a recorded name.
  • Make Call
    • A Guest Mailbox user can use Make Call to return a call left in the Guest Mailbox.
    • A Subscriber Mailbox user cannot use Make Call to return a call left by a Guest Mailbox, since the Guest Mailbox does not have an associated extension.
  • Main Menu
    • The Main Menu provides assess to the features available to a Guest Mailbox.
  • Message Listen Mode
    • Set the type of messages a guest will listen to when they dial L (5) after logging into their Guest Mailbox.
  • Message Notification
    • Once activated, Message Notification dials a telephone number to let the user know they have new messages in the Guest Mailbox.
  • Message Playback Direction
    • Set the Guest Mailbox message playback order.
  • Message Record
    • Review this feature to learn which features are available to the Guest Mailbox while recording and sending a message.
  • Message Storage Limit
    • Set the maximum number of messages that can be left in the mailbox.
  • Next Call Routing Mailbox
    • The Next Call Routing Mailbox provides additional dialing options after a caller leaves a message in a Guest Mailbox.
  • Security Code
    • If enabled, a Guest Mailbox caller must enter a security code before logging onto the mailbox.
  • Transfer to a Mailbox
    • To transfer an outside call to a Guest Mailbox, the extension user presses INTERCOM, V-MAIL, and then dials the Guest Mailbox number.