Listening to Messages

While or after listening to a message, an extension user has many message handling options from which to choose.
Programming for this Feature
Programming Listening to Messages
Important points to understanding Listening to Messages
Handling Partially Reviewed Messages
Telephone Display while Listening to a Message

Description

While or after listening to a message, a Subscriber Mailbox user has many message handling options from which to choose. The listening options let you quickly and efficiently manage your voice mail messages, respond to the message sender, or forward the message to a co-worker for additional handling. The following table shows these options.

Message Listen Options
[Super Display Soft Key] - [Keyset Soft Key]
Option Description

RE (73)
[Reply] - [N/A]

 Record a reply. See Message Reply.

MF (63)
[Forward] - [N/A]

 Forward the message to another mailbox. See Message Forward.

MC (62)
[Callback] - [N/A]

 Make a call to the message sender. See Make Call.
TI (84) Hear the time and date the message was sent. See Time and Date with Voice Mail.
SA (72) Save the message in your mailbox.

E (3)
[Erase] - [Erase]

 Erase the message. See Message Delete.

L (5)
[Next Message] - [Next]

 Listen to the next message.
B (2) Back up a few seconds.

BB (22)
[Repeat] - [Rpt]

 Back up to the beginning of the message.
G (4) Go ahead a few seconds.
* Pause/resume listening.

1N (16)
[Message List + New Messages] - [N/A]

 Select New Message List. See Message Listen Mode.

1S (17)
[Message List + Saved Messages] - [N/ A]

 Select Saved Message List. See Message Listen Mode.

1A (12)
[Message List + All Messages] - [N/A]

 Select All Message List. See Message Listen Mode.

#
[Exit] - [Exit]

Exit the listen mode.
X (9) Exit your mailbox.
Dial 0 while listening to hear the list of options.

Handling Partially Reviewed Messages

When listening to multiple new messages when Auto Erase or Save is set to Save:
  • Any message to which you partially listen is automatically saved.
  • Any message to which you hang up during or do not listen is retained as a new message.
For example, if you have three new messages, listen to part of message 1, dial L to hear part of message 2 and then hang up, IntraMail automatically:
  • Saves message 1.
  • Retains messages 2 and 3 as new messages.
  • Restarts the flashing ring/message lamp.
  • Resets the telephone display to V-MAIL 02 (VM02).
When listening to multiple new messages when Auto Erase or Save is set to Erase:
  • Any message to which you partially listen is automatically erased.
  • Any message to which you hang up during or do not listen is retained as a new message.
For example, if you have three new messages, listen to part of message 1, dial L to hear part of message 2 and then hang up, IntraMail automatically:
  • Erases message 1.
  • Retains messages 2 and 3 as new messages.
  • Restarts the flashing ring/message lamp.
  • Resets the telephone display to V-MAIL 02 (VM02).

Telephone Display while Listening to a Message

While listening to a message, your telephone display shows you important information about the message. This includes:
  • The caller’s telephone number (if available).
  • The selected Message List.
  • The message number in the selected list.
  • The date and time the message was left.


Conditions and Defaults

Conditions


  • None.

Default Setting


  • Enabled.

Other Related Features

Features


  • None.

IntraMail Features


  • Auto Erase or Save
    • When a mailbox user completely listens to a new message and then exits their mailbox, IntraMail will either automatically save or erase the message.
  • Message Record
    • While recording a message, a Subscriber Mailbox user has many recording options from which to choose.