About System Administration & Diagnostics

System Administration & Diagnostics supports three user types. The System Administration & Diagnostics UI is customized for each user type so only the most appropriate data is presented:

• System Administrator (default)

  Intended to be used by end users and field technicians.

• Mitel Support

  Intended to be used by technical support personnel. Supports all of the features and options for the System Administrator user type and provides additional system monitoring in the following areas:

  • Diagnostics Monitoring option

  • Current Calls information

  • IPDRM Resource information

  • Application information

  • System Command information

   

• Reporting User

  Intended to be used by "business-level" users who are not system administrators. When this type is selected, the main UI is simplified to show just the Reporting tab. In addition, the System management tools button and the System Monitoring section are hidden.

 NOTE: The user type does not correlate to the log-in account types in DB Programming. The log-in account is determined based on the System Account settings in DB Programming. The user type is determined based on the settings in System Administration & Diagnostics (see General Tab in the Options menu).

 

When the System Administration & Diagnostics application is connected to a 5000 CP system, that connection is defined as a system connection (or sometimes referred to as a node).

• System Connections

  Each system connection can have one onsite connection and one offsite connection and supports the following connection types:

  • Onsite: Connects to the 5000 CP using an IP connection.

  • Offsite:Connects to the 5000 CP using various methods:

  • • Modem: Connects to the 5000 CP using an onboard modem.

    • Network: Connects to the 5000 CP using an external (NATed) IP connection.

    • Remote Configuration: (Reserved for controlled introduction.) If authorized, you can use the Remote Configuration feature to access the 5000 CP using a Virtual Private Network (VPN) connection. Refer to the Mitel 5000 Features and Programming Guide, part number 580.8006 for details.

  Multiple on-site connections are allowed for running diagnostics. Multiple off-site connections, however, are not allowed due to the contention of the Modem/Remote Configuration connection.

• DB Programming Connections

  You can use a single instance of the System Administration & Diagnostics application to launch or open multiple DB Programming sessions that can run simultaneously, similar to the capability provided by the Session Manager in pre-v4.0 systems. When a system connection is established, you can launch or open the following DB Programming sessions:

  • Online session: A session that is connected to a 5000 CP system (a.k.a. “remote” session in pre-v4.0 systems).

  • Offline session: A stand-alone session that is not connected to a 5000 CP system (a.k.a. “local” session in pre-v4.0 systems).

   

Although System Administration & Diagnostics is introduced as part of the 5000 CP v4.0 or later release, this application can manage the system connections for all previous versions of the 5000 CP. When connected to a pre-v4.0 system, advanced system monitoring capabilities of System Administration & Diagnostics are not available, however, the system connection management, DB Programming connectivity, and utilities/tools are still available.

When diagnostics capabilities are not supported (on pre-v4.0 systems), the content controls appear dimmed and are overlaid with the text “Unavailable.” To use as much functionality as possible, see Launching DB Programming. For details about upgrading from older software, see Upgrading from Older Software.

Connections to Axxess systems are not supported and are not impacted by the installation of this application.