The Message Sender (From) Field

Additional Feature Information
Email Integration
Collecting Email Integration Data
Email from Intercom Caller with Programmed Name
Email from Intercom Caller without Programmed Name
Email from Outside Caller with Caller ID
Email from Outside Caller without Caller ID
SMS Text Message Delivery to a Cell Phone

An Explanation of the Message Sender (From) Field

Like any other email client, Email Integration uses the From field to identify the person that left the message being delivered. In the email message, the data in the From field is formatted as Name [Reply To], where:
  • Name identifies the person that left the message.
  • Reply To1 is the email address used when the email recipient replies to the message.
    • This information is not provided in the recipient’s inbox - just the actual email message.
For messages left by Intercom callers:
For messages left by outside callers:

1 The recipient’s inbox only shows the Name portion of the From field. The Reply To portion is not included.