Description
Bilingual Voice Prompts provides IntraMail voice prompts in one of two active languages (primary and
secondary). These language choices are available to Routing Mailboxes, outside lines, Station
Mailboxes, and Group Mailboxes as follows:
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Routing Mailbox
- The language an Automated Attendant caller hears is set by the answering Routing Mailbox.
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Outside Line
- For outside lines not answered by the Automated Attendant, the language the caller hears if routed to voice mail is set by the line. An outgoing outside call also hears the line’s language setting if it is then transferred to a co-worker’s mailbox.
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Station Mailbox
- When you log onto your own mailbox and use its features, you always hear your mailbox language. If you call a co-worker and leave a message, you will hear the system’s Primary Language.
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Group Mailbox and UCD Group Mailbox
- Similar to a Station Mailbox, when you log into a Group or UCD Group Mailbox and use its features, you always hear the language programmed for that mailbox. If a co-worker leaves a message in the Group Mailbox, they hear the system’s Primary Language.
There are up to six languages stored in the IntraMail CompactFlash card, any two of which you can make active. By default, English mnemonic and English numeric are active and the other four languages (if any) are inactive. You activate an inactive language through system programming.
Automated Attendant callers can optionally dial a digit to select the language of their choice.
How the System Handles Language Priority
The following illustration shows how IntraMail prioritizes language selection while routing a
call. For example:
- The Automated Attendant answers an outside call using a Call Routing Mailbox with the Secondary Language selected.
- The caller dials extension 308, which has the Primary Language enabled and is set up to hunt to voice mail if unanswered.
- Extension 308 doesn’t answer and the caller is routed to voice mail. The voice prompts played to the caller (except for the recorded Greeting and Mailbox Name) are in the Secondary Language. The Call Routing Mailbox language selection overrides language setting for the destination mailbox.
