Bilingual Voice Prompts

Provides IntraMail voice prompts in one of two active languages.


Bilingual Voice Prompts provides IntraMail voice prompts in one of two active languages (primary and secondary). These language choices are available to Routing Mailboxes, outside lines, Station Mailboxes, and Group Mailboxes as follows:
  • Routing Mailbox
    • The language an Automated Attendant caller hears is set by the answering Routing Mailbox.
  • Outside Line
    • For outside lines not answered by the Automated Attendant, the language the caller hears if routed to voice mail is set by the line. An outgoing outside call also hears the line’s language setting if it is then transferred to a co-worker’s mailbox.
  • Station Mailbox
    • When you log onto your own mailbox and use its features, you always hear your mailbox language. If you call a co-worker and leave a message, you will hear the system’s Primary Language.
  • Group Mailbox and UCD Group Mailbox
    • Similar to a Station Mailbox, when you log into a Group or UCD Group Mailbox and use its features, you always hear the language programmed for that mailbox. If a co-worker leaves a message in the Group Mailbox, they hear the system’s Primary Language.

There are up to six languages stored in the IntraMail CompactFlash card, any two of which you can make active. By default, English mnemonic and English numeric are active and the other four languages (if any) are inactive. You activate an inactive language through system programming.

Automated Attendant callers can optionally dial a digit to select the language of their choice.

How the System Handles Language Priority

The following illustration shows how IntraMail prioritizes language selection while routing a call. For example:
  1. The Automated Attendant answers an outside call using a Call Routing Mailbox with the Secondary Language selected.
  2. The caller dials extension 308, which has the Primary Language enabled and is set up to hunt to voice mail if unanswered.
  3. Extension 308 doesn’t answer and the caller is routed to voice mail. The voice prompts played to the caller (except for the recorded Greeting and Mailbox Name) are in the Secondary Language. The Call Routing Mailbox language selection overrides language setting for the destination mailbox.

Language Priority Block Diagram

Conditions and Defaults


  • None.

Default Setting

  • Primary Language is English mnemonic.
  • Secondary Language is English numeric.
  • All mailboxes use the Primary Language.
  • There are currently no other stored languages available.

Other Related Features


  • Transfer
    • Transferred outside calls use the language setting of the line.

IntraMail Features

  • Log Onto Voice Mail
    • When doing a Remote Logon through the Automated Attendant, the caller uses the destination mailbox language setting (not the language of the Routing Mailbox that answered the call).
  • Message Notification
    • Message Notification uses the notifying mailbox’s language (not the language of the line used to place the callout).
  • Quick Message
    • If leaving a Quick Message through the Automated Attendant, the caller uses the language of the Routing Mailbox that answered the call (not the language of the mailbox in which they are leaving the Quick Message).
  • Voice Prompting Messages
    • The language used for an extension’s Voice Prompting Messages is set by the Subscriber Mailbox language selection.