Unique Programming for Non-pager Message Notification

Additional Feature Information
Message Notification, Cascading
How Message Notification Works
Programming for this Feature
Programming that Applies to All Types of Message Notification
Unique Programming for Digital Pager Message Notification
Subscriber Mailbox Cascading Notification Options

Setting the Incomplete Non-pager Intervals

1. Set the wait between incomplete non-pager notification callouts.

  1. 4202-01: Wait Between Non-Pager Callout Attempts [Voice Mail: IntraMail: Config: Notification (4202): Notification Interval]
    Use this option to set the minimum time between non-pager Message Notification callouts. This occurs when:
    • The destination answers, says “Hello,” dials 1 to acknowledge, enters the wrong security code,and then hangs up.
    • The destination answers, says “Hello,” dials 1 to acknowledge, and then enters the wrong security code three times.
    Option Description
    1-255 Minutes. [Default] = 20 minutes.
  2. 4202-03: Wait Between Busy Non-Pager Callout Attempts [Voice Mail: IntraMail: Config: Notification (4202): Busy Notification Interval]
    Use this option to set how long IntraMail will wait, after it dials a busy non-pager callout destination, before retrying the callout number.
    Option Description
    1-255 Minutes. [Default] = 15 minutes.
  3. 4202-04: Wait Between RNA Non-Pager Callout Attempts [Voice Mail: IntraMail: Config: Notification (4202): RNA Notification Interval]
    Use this option to set how long IntraMail will wait, after it dials an unanswered non-pager callout destination, before retrying the callout. There are three types of unanswered non-pager callouts:
    • If the callout rings the destination longer than the 4202-05: Wait for Answer Non-Pager Callout Attempts [Voice Mail: IntraMail: Config: Notification (4202): # of RNA Rings] interval.
    • If the destination answers, says “Hello” (or the system detects answer supervision) and then hangs up without dialing 1 to log onto their mailbox.
      • This typically happens if someone unfamiliar with notification answers the callout, or if the callout is picked up by an answering machine.
    • If the destination answers and then hangs up without saying “Hello.”
      • This typically happens if someone unfamiliar with the notification answers the callout (like the above example), or if the call is picked up by an answering machine with insufficient outgoing message volume.
    Option Description
    1-255 Minutes. [Default] = 30 minutes.

2. Set how IntraMail determines RNA (Ring No Answer).

  1. 4202-05: Wait for Answer Non-Pager Callout Attempts [Voice Mail: IntraMail: Config: Notification (4202): # of RNA Rings]
    If a non-pager callout rings the destination longer than this option, IntraMail marks the call as unanswered (Ring No Answer) and hangs up.
    Option Description
    1-99 Number of rings. [Default] = 5 rings.
    Yes (1) Enabled.
  2. This setting is approximate (+ a few ring cycles) depending on how long the telco takes to connect the call.