How Message Notification Works

Additional Feature Information
Message Notification, Cascading
Programming for this Feature
Programming that Applies to All Types of Message Notification
Unique Programming for Non-pager Message Notification
Unique Programming for Digital Pager Message Notification
Subscriber Mailbox Cascading Notification Options

Message Notification to Normal Telephone Numbers

Here is how Message Notification works to normal telephone numbers:
  1. The subscriber activates Message Notification for their mailbox.
  2. When the subscriber receives a new message, IntraMail dials the first destination in the cascade that should receive the Message Notification.
    • IntraMail waits up to 30 seconds for ringback, reorder, busy or voice activity from the called number. If nothing is detected, the callout is considered unanswered.
  3. If the recipient answers, IntraMail plays the notification message (“Hello, I have a message for”) and asks the recipient to dial 1 to log onto their mailbox. The recipient hears the notification message if:
    • They say “Hello” after answering the callout, or
    • The system receives answer supervision from the telco after the recipient answers the call. (Note that the recipient can skip the announcement by dialing 1 to log onto their mailbox after answering the callout – without saying “Hello”.), or
    • The notification is to a system extension.
  4. Once the recipient logs onto the mailbox, the notification is considered acknowledged and will not reoccur until the subscriber receives new messages.
  5. If the recipient doesn’t answer, the system follows the Cascading Message Notification rules and notification will eventually stop if the call is not answered.
  6. Once the notification process begins, a new message does not restart the process if it is already in progress. Once the process ends (e.g., if the message is acknowledged or the maximum number of callout attempts is reached), the next new message will restart the process.

Message Notification to Pager Numbers

Here is how Message Notification works to pager numbers:
  1. The subscriber activates Message Notification for their mailbox (see Operation).
  2. When the subscriber receives a new message, IntraMail immediately dials the pager service.
    • IntraMail waits up to 30 seconds for ringback, reorder, busy or voice activity from the called number. If nothing is detected, the callout is considered unanswered.
  3. After the pager service answers, IntraMail sends a dial string which causes the pager display to show the subscriber’s mailbox number as well as the number of new messages in the mailbox.
    • The notification is considered acknowledged if the subscriber logs onto their mailbox.
    • If the pager service doesn’t answer, the system follows the Cascading Message Notification rules and notification will eventually stop if the call is not answered.