Description
The Call Routing Mailbox, associated with an Answer Table, specifies which dialing options (Dial
Action Table) and announcements are available to Automated Attendant callers. By default, IntraMail
provides 8 Call Routing Mailboxes (1-8). However, you can assign any of the 16 Routing Mailboxes as
a Call Routing Mailbox. The Call Routing Mailbox is an integral part of the Automated Attendant. The
Automated Attendant can automatically answer the telephone system’s incoming calls, play an
Instruction Menu message, and provide dialing options to callers. The block diagram below shows the
default IntraMail Automated Attendant configuration. There are 3 major Automated Attendant components:
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Answer Tables
- The Answer Table (8 maximum) determines how the Automated Attendant answers outside calls on each line, according to the time of the day and day of the week that the call is ringing. The Answer Table divides the time of day and day of the week into individual schedules, which in turn assign a Call Routing Mailbox to each call. When a specific schedule is not in effect, the Answer Table uses its Default Mailbox to determine routing.
- By default, all lines use Answer Table 1. Answer Table 1 has a single schedule that runs Monday through Friday from 8:30AM to 5:00PM.
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Call Routing Mailbox
- A Call Routing Mailbox (32 maximum) is a mailbox associated with an individual Answer Table schedule or the Default Mailbox. It specifies which dialing options (Dial Action Table) are available to callers. It also provides the Instruction Menu to callers which typically greets the callers and describes the dialing options.
- By default, Answer Table 1 has a single schedule that runs Monday through Friday from 8:30AM to 5:00PM. This schedule and the Default Mailbox both use Call Routing Mailbox 1.
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Dial Action Table
- Once the Automated Attendant answers, the Dial Action Table (16 maximum) provides the dialing options to callers. Each digit a caller can dial is assigned a specific action (function) in the Dial Action Table. The dial action used depends on the setting in the active Call Routing Mailbox, which in turn depends on the Answer Table setup.
- By default, Call Routing Mailbox 1 uses Dial Action Table 1.
