Line Schedules

Easily set up powerful incoming call handling.
  • Available in software versions 3.01 and higher.
Additional Feature Information
Call Handling
Flexible Answering Schedules
Programming for this Feature
Basic Day Call Handling Options
Basic Night Call Handling Options
Basic Line Schedule Programming
Programming the Schedule Identification Options
Programming the Schedule Type Options
Programming the Schedule Destination Options
Feature Key Assignments
Example 1: Setting up a Schedule that uses a Days Entry
Example 2: Setting up a Schedule that uses a Day Range Entry
Example 3: Setting up a Schedule that uses a Date Entry


Use Line Scheduling to set up how you want the system to handle incoming calls. Line Scheduling is easy to understand and intuitive to set up, but has the power and flexibility to satisfy even complex call answering scenarios. There are eight Line Schedules with 20 Schedule Entries in each Schedule. Here are the basics on how to set this up:
  1. Assign a line to one of the eight available Schedules.
  2. Create an "Always" schedule that covers how you want calls handled most of the time.
    • For example, calls could Key Ring co-workers and then overflow to voice mail if they are not answered.
  3. Set up more specific entries for certain times of the day, days of the week, or dates (like Christmas and company holidays).
    • You can have lunch time calls go to the Automated Attendant, evening calls go to a group mailbox, and weekend calls leave a message for an emergency service.
  4. Add some "override" entries, each one activated by pressing a Manual Activation Mode Feature Key, for reoccurring events like closing early and opening late.
  5. Additionally, create entries that automatically put the associated line into the night mode and activate the night time routing you have set in other features.

The power of Line Scheduling also comes from the myriad of combinations you can set up. Each line can use one of the eight schedules in combination with its per-line routing options. The 20 entries in each schedule can also work together with the per-line options to create even more routing possibilities. Add the Feature Key modes and Automatic Night Mode and you can benefit from complex answering scenarios that are easy to set up and understand.

Line Schedule selections are also available for each entry in the DID Translation Table. Incomplete DID calls can follow the routing set up in the schedule or the options programmed for the line.

Skip Ahead

Skip Ahead is part of Line Scheduling and allows an extension user to press a uniquely programmed Skip Ahead Feature to skip ahead to the next schedule entry. This key is called the Skip Ahead key and allows the extension user to advance from the current schedule entry to the next schedule entry. Each Skip Ahead key is assigned to a specific schedule. An extension can have multiple Skip Ahead keys assigned to different schedules.

The following example illustrates how Skip Ahead helps even in sites using basic scheduling.
  • The installation site has a schedule programmed as follows:
    • The Morning schedule entry runs every week day from 8:00 AM to 12:00 PM.
    • The Noon schedule entry runs every week day from 12:00 PM to 1:00 PM.
    • The Afternoon schedule entry runs from 1:00 PM to 5:00 PM.
    • The Evening schedule entry runs from 5:00 PM to 8:00 AM the following morning.
  • Here are a few of the possible applications of Skip Ahead at this site.
    • If an employee comes in early (before 8:00 AM), they can press Skip Ahead to activate the normal morning schedule entry.
    • If the company has to close mid-afternoon (before 5:00 PM) because of inclement weather, an employee can press Skip Ahead to activate the evening schedule entry.

Conditions and Defaults


  • None.

Default Setting

  • Disabled (no Line Schedules are programmed and no lines are assigned to schedules).

Release Notes (System)

Line Schedule Does Not Follow Use Line Destination/Overflow

[3.00.35] This software version corrects a problem with Line Schedules that would cause the incoming call to not follow the programmed Line Destination/Overflow setting.

Reference: A090529004

Skip Ahead Restored After System Reset

[3.02] If an extension user activates Skip Ahead (by pressing their Skip Ahead key), and the system resets, Skip Ahead automatically reactivates after the system restarts.

Reference: None

Release Notes (Admin)

12:00 AM Resets to 12:00 PM

[3.03] System Administrator 3.03 corrects the following problem that occurred when setting up Line Schedules:
  1. Create a new entry with a Start Time or End Time of 12:00 AM.
  2. Navigate away from the Line Schedules page.
  3. Return to the Line Schedules page.
  4. The 12:00 AM entries have changed to 12:00 PM.

Reference: A090908001

Schedule Data Missing After Reconnect

[3.00S] System Administrator 3.00S corrects the following problem that occurred 3.00Q:
  1. Connect to the system and download all data.
  2. Create some entries in Lines: Schedules, then upload the changes.
  3. Reconnect and immediately navigate to Lines: Schedules.
  4. Data is missing from the screen.

Reference: A090413002

Weekdays Check Box

[3.00T] When setting up a Schedule, System Administrator 3.00T provides a Weekdays checkbox so you can easily select Monday through Friday. In System Administrator 3.00S, this feature was introduced but not working correctly.

Reference: A090514005

Other Related Features


IntraMail Features

  • Answer Tables
    • In version 3, Line Schedules replace IntraMail Answer Tables. The Line Schedules feature does not require IntraMail and works with all types of incoming calls. Additionally, the IntraMail Answer Tables feature is removed.