Basic Day Call Handling Options

Additional Feature Information
Call Handling
Line Schedules
Night Service / Night Ring
Programming for this Feature
Basic Night Call Handling Options

Setting Up the Basic Day Routing Options

Select a Day Call Handling shortcut below to learn more.
Key Ring with no overflow Key Ring with overflow to an extension
Key Ring with overflow to an extension's mailbox Key Ring with overflow to the Automated Attendant
Key Ring with overflow to the line's Default Mailbox Direct Inward Line rings an extension directly and then overflows to another extension
Direct Inward Line rings an extension directly and then overflows to an extension or Department Group Subscriber Mailbox Direct Inward Line rings an extension directly and then overflows to the extension's Subscriber Mailbox
Direct Inward Line rings an extension directly and then overflows to the Automated Attendant Automated Attendant answers immediately using the line's Default Mailbox
Call is picked up by a Subscriber Mailbox immediately Automated Attendant answers immediately

Day Routing Options (An Alternative to Line Schedules)

  1. If you don't want to use Line Schedules, alternately use the following table to set up basic day call routing using the 3112: Call Routing options.
  2. In the following chart:
Basic Day Routing
Key Ring with no overflow:
The call Key Rings (i.e., rings all extensions with ringing programmed for the line) and does not overflow.
Day Route and Destination
Overflow Route and Destination
Key Ring with overflow to an extension:
The call Key Rings for the LNA time, overflows to 301 and rings for LNA time, and then goes back to Key Ring.
Day Route and Destination
Overflow Route and Destination
Key Ring with overflow to an extension's mailbox:
The call Key Rings for the LNA time and then goes right to an extension or Department Group Subscriber Mailbox.
Day Route and Destination
Overflow Route and Destination
Key Ring with overflow to the Automated Attendant:
The call Key Rings for the LNA time and then goes right to a Routing Mailbox to be handled by the Automated Attendant.
Day Route and Destination
Overflow Route and Destination
Key Ring with overflow to the line's Default Mailbox:
The call Key Rings for the LNA time and then goes right to the line's Default Mailbox. The Default Mailbox can be an extension or Department Group Subscriber Mailbox or a Routing Mailbox.
Day Route and Destination
Overflow Route and Destination
Direct Inward Line rings an extension directly and then overflows to another extension:
The call rings the DIL destination for the DNA time, rings the extension set as the overflow destination for the LNA time, and then goes to Key Ring.
Day Route and Destination
Overflow Route and Destination
Direct Inward Line rings an extension directly and then overflows to an extension or Department Group Subscriber Mailbox:
The call rings the DIL destination extension for the DNA time and then goes to a Subscriber Mailbox. The Subscriber Mailbox can be the extension's own mailbox, belong to another extension, or be assigned to a Department Group.
Day Route and Destination
Overflow Route and Destination
Direct Inward Line rings an extension directly and then overflows to the extension's Subscriber Mailbox:
The call rings the DIL destination extension for the DNA time and then goes to the extension's Subscriber Mailbox. There is no need to forward the extension to voice mail or use Extension Hunting to voice mail.
Day Route and Destination
Overflow Route and Destination
Direct Inward Line rings an extension directly and then overflows to the extension's Subscriber Mailbox:
The call rings the DIL destination extension for the DNA time and then goes to the extension's Subscriber Mailbox. There is no need to forward the extension to voice mail or use Extension Hunting to voice mail.
Day Route and Destination
Overflow Route and Destination
Direct Inward Line rings an extension directly and then overflows to the Automated Attendant:
The call rings the DIL destination extension for the DNA time and then goes right to a Routing Mailbox to be handled by the Automated Attendant.
Day Route and Destination
Overflow Route and Destination
Automated Attendant answers immediately using the line's Default Mailbox:
The call is picked up immediately by the Automated Attendant and answered by the line's Default Mailbox.
Day Route and Destination
Overflow Route and Destination
  • No overflow entries required.
Call is picked up by a Subscriber Mailbox immediately:
The call is picked up immediately by an extension or Department Group Subscriber Mailbox.
Day Route and Destination
Overflow Route and Destination
  • No overflow entries required.
Automated Attendant answers immediately:
The call is picked up immediately by the Automated Attendant and answered by the specified Routing Mailbox.
Day Route and Destination
Overflow Route and Destination
  • No overflow entries required.