Scheduled Backup Diagnostic Logs

You can monitor Scheduled Backup events in the following logs for diagnostic purposes:

• Service Logs

  Events are logged during each Scheduled Backup attempt. See Service Logs).

• Windows Event Logs

  Events are logged at the completion of each Scheduled Backup attempt.

  • Manage Backups History Tab

  • Event Viewer

• E-Mail Notification

  If E-Mail Notification of Scheduled Backups is enabled, the same statement recorded in the Event Viewer is sent as an e-mail message to a programmed server/address (see Notification Tab). An e-mail message is sent for each failed attempted backup (and successful attempts as well, if programmed).

To monitor Scheduled Backups:

1. If E-mail Notification is used, review the notifications received. If not, or in addition, access the computer to review the Windows Event Logs.

2. If a failure is indicated, access the computer to examine the Service Log.

3. Use the Service Log to troubleshoot the situation to determine the cause of the problem:

   • If the problem appears to be the way Scheduled Backups are set up, review the programming and settings, making adjustments as needed.

   • If the problem appears to be with hardware or connections, or if there is a problem with Database Save itself, go back to the manual Network connection and Database Save to diagnose the problem(s).

   • If the event logs do not address the concern, see Error Messages for additional troubleshooting tips.

4. If you do not receive an e-mail notification when you should be, or messages do not appear in the Windows Event Log, see Error Messages for additional troubleshooting tips.

Related Topics:

Diagnostics and Troubleshooting