Automated Attendant, Built-In

  • Provides built-in call answering capability when IntraMail is not installed.
    • The Built-In Automated Attendant features described on this page are available in software versions 3.01 or higher.
  • For the full-featured IntraMail Automated Attendant that automatically answers incoming calls, plays an Instruction Menu message, and provides dialing options to callers, see Automated Attendant.
Additional Feature Information
Automated Attendant
Call Routing Mailbox
Dial Action Table
Programming for this Feature
Programming Unique Built-In Automated Attendant Options
User Operation
Automated Attendant, Built-In


The Built-In Automated Attendant gives the system call answering and routing capabilities when IntraMail is not installed. The Built-In Automated Attendant can use any of the first eight Call Routing Mailboxes (801-808) for call handling, and each of these eight Routing Mailboxes can have a 30 second Instruction Menu message (Attendant Greeting). The Routing Mailboxes must be Call Routing Mailboxes, and all other Routing Mailbox types are ignored. Additionally, the Built-In Automated Attendant provides two voice mail ports, allowing it to process two calls simultaneously.

The Built-In Automated Attendant does not provide voice mail.

Just like the full-featured Automated Attendant, the Built-In Automated Attendant answers outside calls on each line, according to the time of the day and day of the week that the call is ringing. After answering, the Built-In Automated Attendant plays an Instruction Menu message (greeting) to the caller and provides them with dialing options.

There are 3 major components:
  • Line Schedules
    • The Line Schedules, when enabled, set how the system answers outside calls according to the time of day and day of week the call is ringing. If the active Line Schedule routes a call to an IntraMail Call Routing Mailbox, the Built-In Automated Attendant picks up.

    • By default, Line Schedules do not route calls to the Built-In Automated Attendant.

  • Call Routing Mailbox
    • A Call Routing Mailbox is a mailbox associated with an individual Line Schedule entry. It specifies which dialing options (Dial Action Table) are available to callers. It also provides the Instruction Menu to callers which typically greets the callers and describes the dialing options.

    • By default, Line Schedules do not route calls to the Built-In Automated Attendant.

  • Dial Action Table
    • Once the Built-In Automated Attendant answers, the Dial Action Table provides the dialing options to callers. Each digit a caller can dial is assigned a specific action (function) in the Dial Action Table. The dial action used depends on the setting in the active Call Routing Mailbox, which in turn depends on the Line Schedule setup. The valid Dial Action Table actions for the Built-In Automated Attendant are:
      • UTRF (Unscreened Transfer)
      • GOTO (Go to a Mailbox)
      • Hang Up

    • By default, Call Routing Mailboxes 1-8 use Dial Action Table 1.
Note: To record an Attendant Greeting (Instruction Menu Message) for the Built-In Automated Attendant:
  1. Dial #AG (#24).
    • Your extension must have access level 5 in order for you to use this option.
  2. Enter the Call Routing Mailbox Number (801-808).
  3. Follow the voice prompts and record your Attendant Greeting.

Upgrading from the Built-In Automated Attendant

To upgrade to IntraMail from the Built-In Automated Attendant:
  1. Plug the IntraMail CompactFlash card into the system.
    • See your system’s Hardware Manual for more.
  2. Reset the system. IntraMail automatically installs.
  3. Rerecord your Instruction Menu Messages.
    • Your Line Schedule and Dial Action Table programming remain intact.

Conditions and Defaults


  • None.

Default Setting

  • See Description above.

Release Notes (System)

New Setup Menu for the Built-In Automated Attendant

[3.00.35] If the system has the Built-In Automated Attendant enabled, you can press V-MAIL at extension 301 (by default) to enter the new setup menu.
  • Push MOH to record the Message On Hold.
  • Push Instr to record the Attendant Greeting.

The setup menu was not available in releases prior to version 3.00.35.

Reference: None

Other Related Features


  • Line Schedules
    • If enabled, sets how the system answers outside calls.

IntraMail Features

  • Call Routing Mailbox
    • The mailbox that specifies the dialing options (Dial Action Table) and Instruction Menu that announcements are available to Built-In Automated Attendant callers.
  • Dial Action Table
    • Defines the dialing options for the Call Routing Mailbox.
  • Fax Detection
    • The Automated Attendant can route outside calls to the company fax machine.
  • Multiple Company Greetings
    • One IntraMail system can provide individual greetings and dialing options for several companies.