Distinctive Ringing

Description

Important

Use 9014-01: Initialize Ring Tones [N/A] to initialize Distinctive Ringing with a single command. Following initialization, you must reset the system or unplug and then re-plug each telephone.

Distinctive Ringing allows the installer or keyset extension user to customize keyset ringing. This permits the user to determine the type of call just by listening to their keyset ring. Distinctive Ringing provides:

Distinctive Ring Configuration at Each Keyset

A keyset user can follow intuitive soft key menus to set up distinctive ringing for their phone. Their phone will even play back the new ring tones as the distinctive rings are being set up.

Line Override (Distinctive Ringing by Line and Ringing Mode)

Each line can have its own distinctive ringing for each ring mode (day, night, or delay). This allows a keyset user, for example, to easily differentiate between new ringing calls and calls that are ringing their phone after a delay.

Extension Ring Override

Each keyset extension can additionally override a line’s distinctive ringing with the extension’s own unique settings. Extension Ring Override helps identify ringing phones in large, open work areas. (This is a default ring set that has already been saved into system programming.)

Key Ring Override

A keyset extension can set up unique ringing for each of its Call Coverage, Group Call Pickup, and line keys. If a user needs to know what type of call is ringing their phone, Key Ring Override will help.

Unique Ringing for UCD Groups and Ring Groups

UCD Groups and Ring Groups can have their own distinctive rings. This allows a user to tell the difference between Intercom calls ringing their phone and UCD or Ring Group Calls.

The Distinctive Ringing Hierarchy

An extension’s Distinctive Ringing uses the following hierarchy:

Key Ring Override
Extension Ring Override
Line Override
Default ringing assigned by the system

This means that Line Override will replace the default ringing assigned by the system. Extension Ring Override will in turn replace ringing set by Line Override. Finally, Key Ring Override will replace ringing set by Extension Override or ringing set by Line Override.

Understanding Ring Types

The Ring Types determine how different types of calls rings extensions. Each Ring Type sounds unique because it uses one of the 10 available ring tones. The first four Ring Types are assigned by default (see the table below). The last two (B and C) are unassigned by default but you can assign on your phone using Extension Override and Key Ring Override.

The Ring Types
Ring Type	Call Type
Intercom	Intercom ringing This includes ringing Intercom calls, as well as calls ringing Extension Hunting groups, Call Coverage keys and the operator’s Call key.
Group	Ring Group and UCD Group ringing
Recall	Recall ringing This includes Hold, Park or Transfer recall ringing.
Ring “A”	Type A ringing This includes line key, loop key, Transfer, and DIL ringing. (You can reassign types A, B, and C ringing in Extension Override and Key Ring Override below.)
Ring “B”	Type B ringing Not used (unassigned) by default. (You can reassign types A, B, and C ringing in Extension Override and Key Ring Override below.)
Ring “C”	Type C ringing Not used (unassigned) by default. (You can reassign types A, B, and C ringing in Extension Override and Key Ring Override below.)

When Multiple Calls Ring an Extension

When multiple calls with different priorities are ringing an extension, the system prioritizes ringing according to the list below. All LEDs will flash as appropriate for the type of call, but the telephone will ring only for the highest priority call.

INTERCOM Key
Line Key (from lowest to highest)
Loop Key (from lowest to highest)

Conditions and Defaults

Conditions

None.

Default Setting

Outside lines, Ring Groups, and UCD Groups use Type A ringing.
The ASSIGN (ASGN) and KEY soft keys are disabled.
The CONFIG (CNFG) soft keys is enabled.

Release Notes (System)

Keyset Display Doesn't Show Selected Ring Preferences Option

[3.01] A problem is corrected in which the top line of the keyset display did not correctly show the selected Menu + 40 sub-menu.

Reference: A090624008

Menu Order Changed

[3.01] The order of the Distinctive Ringing Menu soft keys options has changed.

At the Super Display, the new order is:
- Key Assignments
- Tone Assignments
- Tone Configuration
At the keyset, the new order is:
- Menu + 41:Ring Key Assign
- Menu + 42:Ring Tone Assign
- Menu + 43:Ring Tone Config

Reference: A090624009

Missing and Inconsistent Soft Keys

[3.00.32] [3.01] This software version cleans up some inconsistencies and missing soft keys on a display keyset in the Menu + 42 + Next (6 times) + Set To Defaultssub-menu.

Reference: A090424002 A090424002

No Audible Confirmation when Selecting Ring Types

[3.01] At a keyset, Menu + 41 + Select + << or >> lets the user scroll through the ring type for the chosen ring mode. They will hear audible confirmation of each selected type. In prior software versions, the audible confirmation was not available.

Reference: A090624008

Save and Cancel for Key Assignments Added

[3.01] Save and Cancel soft keys are added to the Menu + Ringing + Key Assignments (Menu + 41) sub-menu. In prior versions, the changes were always saved and could not be cancelled.

Reference: A090624010

Save and Cancel for Tone Assignments Added

[3.01] At a Super Display keyset, Save and Cancel soft keys are added to the Menu + Ringing + Tone Assignments sub-menu.

Reference: A090625004

Soft Key Labels Changed for Consistency

[3.01] Some minor changes have been made to the Menu + Ringing (Menu + 40:Ring Preferences) soft key labels for consistency.

Reference: A090626006

Super Display Menu Justification Issue

[3.09] A text right justification issue that occurred after the following soft key sequence is corrected:

Menu + Ringing + Tone Configuration.

Reference: A090924010

Tone Selection Volume Follows User Setting

[3.00.32] [3.01] After pushing Menu + Ringing + Tone Configuration at a Super Display telephone and selecting a tone type, the selected tone will play at the volume level set for ringing by the user and revert to the prior volume if cancelled. In prior software versions, this was not always the case.

Reference: A090506007 A090526003

Wrong Soft Keys Hidden After Class of Service Restriction

[3.09] Disabling 1405-01: Ring Tone Configuration, 1405-02: Station Ring Override, and 1405-03: Key Ring Override hides the Tone Assignments and Tone Configuration soft keys. The Key Assignments soft key remains visible but has restricted functions. In prior Version 3 releases:

Key Assignments was hidden but still worked.
Tone Assignments was correctly hidden and disabled.
Tone Configuration was shown but did not function.

The are several variations of this soft key issue, all of which are corrected.

Reference: A091012004 A091015002