You can view the detailed information related to the specific hunt group in the following methods:
Pie Chart: Displays the total number of calls within the hunt group for each call type. The chart also displays the total number of calls received by the hunt group.
Column Chart: Displays the call types broken down into hourly number of calls.
Report Data Grid: Displays the raw data for each hunt group, which includes the hunt group number, the total number of calls received by each hunt group, the number of answered calls, number of recalls, number of redirected calls, number of abandoned calls, the number of times the hunt group was busy, and the average time for calls to be answered, recalled, redirected, and abandoned.
In the navigation area, select Reporting – Hunt groups.
Do one of the following:
o Double-click a row in the Report Data grid.
o Right-click a row in the Report Data grid, and then select View hunt group details.