The telephone system can automatically reroute unanswered outside calls to the IntraMail Automated
Attendant. Voice Mail Overflow ensures that IntraMail will pick up calls that don’t go through. This
allows callers to leave a message rather than having to call back later. Voice Mail can be the
overflow destination for the following types of unanswered calls:
-
Key Ring Overflow
- A line ringing an extension’s line keys can overflow to the IntraMail Automated
Attendant.
- See Key Ring for
more.
-
UCD Group Overflow
- A line that rings UCD Hunting group can overflow to the group’s mailbox.
- See Group Mailbox for more.
-
Ring Group Overflow
- A line transferred by an extension or the Automated Attendant (UTRF or STRF) to a
Ring Group can overflow to the group’s mailbox.
- See Group Mailbox for more.
-
Direct Inward Line (DIL) Overflow
- A line that directly rings an extension or can overflow to that extension’s mailbox
if not answered.
- See Direct Inward Line
for more.
-
Ring Group Direct Inward Line (DIL) Overflow
- A Direct Inward Line (DIL) to the Ring Group master number can overflow to the
group’s mailbox.
- See Group Mailbox for more.