Flexible Call Routing

Provides outside callers with a wide variety of dialing (routing) options.
Programming for this Feature
Basic Line Schedule Programming

Description

The Automated Attendant can provide outside callers with a wide variety of dialing (routing) options. You can customize the announcements and routing options to exactly meet the site requirements. Use Flexible Call Routing to eliminate or minimize the need for an operator or receptionist to handle outside calls.

There are 3 components to Flexible Call Routing.
  • Line Schedules
    • The Line Schedules, when enabled, set how the system answers outside calls according to the time of day and day of week the call is ringing. If the active Line Schedule routes a call to an IntraMail Call Routing Mailbox, the Automated Attendant picks up.

    • By default, Line Schedules do not route calls to the Automated Attendant.

  • Call Routing Mailbox
    • A Call Routing Mailbox (32 maximum) is a mailbox associated with an individual Line Schedule entry. It specifies which dialing options (Dial Action Table) are available to callers. It also provides the Instruction Menu to callers which typically greets the callers and describes the dialing options.

    • By default, Line Schedules do not route calls to the Automated Attendant.

  • Dial Action Table
    • Once the Automated Attendant answers, the Dial Action Table (16 maximum) provides the dialing options to callers. Each digit a caller can dial is assigned a specific action (function) in the Dial Action Table. The dial action used depends on the setting in the active Call Routing Mailbox, which in turn depends on the Line Schedule setup.

    • By default, Call Routing Mailboxes 1-8 use Dial Action Table 1.

Conditions and Defaults

Conditions


  • None.

Default Setting


  • Options are available by default.

Other Related Features

Features


  • Line Schedules
    • If enabled, sets how the system answers outside calls.

IntraMail Features


  • Call Routing Mailbox
    • The mailbox that specifies the dialing options (Dial Action Table) and Instruction Menu that announcements are available to Automated Attendant callers.
  • Dial Action Table
    • Defines the dialing options for the Call Routing Mailbox.