The Automated Attendant can provide outside callers with a wide variety of dialing (routing) options.
You can customize the announcements and routing options to exactly meet the site requirements. Use
Flexible Call Routing to eliminate or minimize the need for an operator or receptionist to handle
outside calls.
There are 3 components to Flexible Call Routing.
-
Line Schedules
- The Line Schedules, when enabled, set how the system answers outside calls according
to the time of day and day of week the call is ringing. If the active Line Schedule
routes a call to an IntraMail Call Routing Mailbox, the Automated Attendant picks
up.
- By default, Line Schedules do not route calls to the Automated
Attendant.
-
Call Routing Mailbox
- A Call Routing Mailbox (32 maximum) is a mailbox associated with an individual Line
Schedule entry. It specifies which dialing options (Dial Action Table) are available
to callers. It also provides the Instruction Menu to callers which typically greets
the callers and describes the dialing options.
- By default, Line Schedules do not route calls to the Automated
Attendant.
-
Dial Action Table
- Once the Automated Attendant answers, the Dial Action Table (16 maximum) provides
the dialing options to callers. Each digit a caller can dial is assigned a specific
action (function) in the Dial Action Table. The dial action used depends on the
setting in the active Call Routing Mailbox, which in turn depends on the Line
Schedule setup.
- By default, Call Routing Mailboxes 1-8 use Dial Action Table 1.